When customers can’t navigate your products or services, it can be frustrating. From how to log in to how to manage their account, customers can either call for support or struggle to figure it out themselves. Customer experience is better when they don’t have to call or wait on a response. That’s where Inbenta can help. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue. Horizn Digital Demos can be deployed for customer self-serve, agent-assisted serve — they can even help train frontline employees. The ROI is clear: a 20% reduction in support call volume, a 300+% increase in digital product or feature launch effectiveness, and a 30-40% improvement in conversion rates of digital sales.
Related Articles
