Search

Search that understands meaning

Deliver More Accurate Results by Understanding the Meaning of Customer Search Queries

While the search engine is the most widespread self-service tool on web pages with 85% of sites having one, the ability to serve up the most relevant information could be the difference between a good or poor onsite customer experience.

Inbenta Search pulls data from across your customer relationship tools – such as Salesforce.com and Zendesk – as well as other designated websites. Thanks to Inbenta Symbolic AI and Natural Language Processing technology, the semantic Inbenta Search understands customers’ questions, helps them quickly find most relevant answers, and cuts down on your support costs.

Using Inbenta Symbolic AI technology also means that there is no need for lengthy data training, which allows you to easily and quickly deploy and benefit from the Inbenta Search tool.

30 to 50%
resolution rate
10:1
self-service
Up to 95% correct response rate

Let Search enhance your web visitors’ journey

Eliminate your visitors’ need to search through multiple webpages to find what they are seeking.
Inbenta Search offers a powerful federated search feature, which allows the engine to search across multiple sources of content and return accurate answers to highly detailed customer queries. The result is faster, more accurate search results. And, more satisfied visitors.

Inbenta Search seamlessly integrates into e-commerce websites, enabling customers to instantly find the products they’re looking for and to filter the results by product attributes such as size, weight, color, price, and more.

A flexible, plug and play Search tool

Inbenta Search module is a plug and play tool that easily adapts to your existing environment. There is no need to migrate content to a new knowledge base or implement new workflows. Inbenta Search simply indexes and crawls content that already exists within your system and adds it to your semantic search engine.

Inbenta Search also allows you to customize the look and feel of your search experience to adapt to the needs and expectations of your customers.

Discover the features natively available with the Inbenta Search module


Semantic search
Search engine that uses Inbenta Symbolic AI and NLP technology to understand the intent behind users’ queries.
Federated & faceted search
Provides accurate answers through searching across multiple sources of content.
Adaptable for e-commerce websites
Searches through a list of products and filters results by product attributes.
Content digest
Indexes and crawls site page content to add to your semantic search engine.
Flexible UI
Customize the look and feel of your search experience to stick to your users’ expectations.
Large catalog of third party integrations
Connects to third-party platforms via webhooks, APIs and SDK connectors.
Developer portal
Access all product documentation and visualize Inbenta tools’ API resources to easily create user interfaces in a faster, more efficient way.
Simplified performance monitoring
Intuitive and exhaustive dashboards monitor key performance indicators.
Help center
Gives you access to all the information about the Inbenta modules.

Always provide relevant answers thanks to Inbenta Symbolic AI


Inbenta Natural Language Processing (NLP) technology is fueled by Symbolic AI, enabling the Inbenta Search to understand the intent behing users’ questions and to always return accurate answers in 30+ languages.

Our team of computational linguists is constantly improving our Lexicon, ensuring that Inbenta Search stays on top of its game.

Check out our latest articles


    Chatbot
    Knowledge
    Messenger