Inbenta recognized in Gartner® Magic Quadrant™ for Conversational AI Platforms
Inbenta named an Honorable Mention in latest Gartner® Magic Quadrant™ for Conversational AI Platforms (CAIP). The conversational AI platform market is evolving, with use cases expanding to include conversational AI agents and tools increasingly leveraging generative AI. This report guides application leaders in selecting conversational AI platforms for complex automation and multimodal interactions.
By year-end 2027, conversational AI applications will automate approximately 70% of customer support interactions within enterprises, up from approximately 50% in 2025.
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Explore how companies are applying AI in customer service, employee support, and sales.
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Get your complimentary copy of the 2025 Gartner® Magic Quadrant for Conversational AI Platforms
Gartner®, Magic Quadrant™ for Conversational AI Platforms, Gabriele Rigon, Justin Tung, Bern Elliot, Arup Roy, Adrian Lee, Uma Challa, 12 August 2025
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Why choose Inbenta?
Inbenta’s powerful AI technology stands out because of its patented multi-lexicon technology, unparalleled accuracy, and fast deployments using integrations with popular support tools like Salesforce and Zendesk straight out-of-the-box, delivering more value faster.
We specialize in helping organizations like yours harness AI technology, while eliminating the uncertainty and the complexity that typically comes with it.
