Deliver a memorable conversational experience
Automate interaction with your customers and employees through Messenger, WhatsApp, Slack, Teams and guide them through their journey while providing real-time answers.
Give 24/7 real-time answers
Provide 24/7 answers with an NLP-chatbot, build with the technology that helps AI understand human-generated queries. Identify customer intent and analyze sentiment.
Automate processes such as reservations, appointment scheduling, order tracking, and more.
Personalize their journey
Identify & leverage variables and respond automatically with personalized chatbot answers. Enjoy our native integration with over 200 apps.
Escalate complex requests to your agents
Seamlessly hand complex requests from the chatbot to your agents and access conversation history while synchronizing data with your ticketing system.
Relieve the workload of your support agents and cut costs
Free your agent’s time to help them focus on high-value requests with the implementation of a user-facing chatbot.
inbound support requests
decrease in AHT
Contact Center Analyst
“ It’s been significantly helpful for us. It frees up our agents now who can then focus on those more complicated questions. It definitely improves our service levels.”
Customer Service Manager
“Thanks to Inbenta’s solution, we are able to update the information that we deliver to our customers in a quick and easy way, making our customer’s life easier.”
Senior Program Manager, CX marketing and communication
“Developping new and creative ways to make information more searchable for our customers and our workers were key to improving both our customer experience and internal operations.”
A low-code solution with a powerful NLP engine
> Intuitive low-code solution that requires no technical skills.
> Easily connects with the software you already use
> Fast & seamless implementation: SDK, API, SaaS, or On-premise.
> Interaction automation platform featuring 4 modules to bring your conversational strategy to the next level: chatbot and live chat, AI-based FAQ, AI-powered ticketing system, and enterprise NLP search…