Scale customer support with
the top-performing AI chatbot

The automated support tool you needed is here.
Reduce support costs & boost digital self-service.
Increase conversion and engagement rates across all channels.

Deliver a memorable conversational experience

Automate interaction with your customers and employees through Messenger, WhatsApp, Slack, Teams and guide them through their journey while providing real-time answers.

  • Give 24/7 real-time answers

    Provide 24/7 answers with an NLP-chatbot, build with the technology that helps AI understand human-generated queries. Identify customer intent and analyze sentiment.

  • Automate processes

    Automate processes such as reservations, appointment scheduling, order tracking, and more.

  • Personalize their journey

    Identify & leverage variables and respond automatically with personalized chatbot answers. Enjoy our native integration with over 200 apps.

  • Escalate complex requests to your agents

    Seamlessly hand complex requests from the chatbot to your agents and access conversation history while synchronizing data with your ticketing system.

Relieve the workload of your support agents and cut costs

Free your agent’s time to help them focus on high-value requests with the implementation of a user-facing chatbot.

-40%

inbound support requests

+10-20%

conversion rate

0

hours training

30%

decrease in AHT

David Harrison

Contact Center Analyst

Alterra Mountain

It’s been significantly helpful for us. It frees up our agents now who can then focus on those more complicated questions. It definitely improves our service levels.”

Elisa Moreira

Customer Service Manager

GOL Airlines

Thanks to Inbenta’s solution, we are able to update the information that we deliver to our customers in a quick and easy way, making our customer’s life easier.”

Megan McCluskey

Senior Program Manager, CX marketing and communication

Allegion

Developping new and creative ways to make information more searchable for our customers and our workers were key to improving both our customer experience and internal operations.”

inbenta chatbot and the 4-module platform

A low-code solution with a powerful NLP engine

> Intuitive low-code solution that requires no technical skills.

> Easily connects with the software you already use

> Fast & seamless implementation: SDK, API, SaaS, or On-premise.

> Interaction automation platform featuring 4 modules to bring your conversational strategy to the next level: chatbot and live chat, AI-based FAQ, AI-powered ticketing system, and enterprise NLP search…