Search

Predictive, intent-based search experience

Inbenta’s AI-powered search understands context and intent to deliver fast, accurate responses and boost self-service and customer satisfaction.

+95%

Search accuracy

+90%

Self-service rate

+80%

Call deflection

Search technology that goes beyond keywords to understand complex queries

Inbenta combines Natural Language Processing and multi-layer lexicons to understand nuance and intent and respond with near-perfect accuracy out-of-the-box.

A long-term AI partner you can trust

Inbenta has proven to be the missing piece, delivering a truly unique omnichannel customer experience.

Megan McCluskey

SPM of Customer Experience Marketing at Schlage

Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.

David Harrison

Contact Center Analyst at Alterra Mountain

We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.

Renato Suplicy

Head of Digital Strategies and Services at Neoenergia

A future-proof search experience

Accuracy
Inbenta’s technology has been refined over two decades and billions of interactions for an exceptional search experience.
Federated search
Combine multiple content sources for a unified search experience across all your environments.
Zero data training
A self-learning solution that reduces speed to market and lowers the cost and effort of maintenance.
Custom user types
Deliver customized results based on user status, such as internal vs. external, logged-in/out, or tiered environments.

Accuracy

Inbenta’s technology has been refined over two decades and billions of interactions for an exceptional search experience.

Federated search

Combine multiple content sources for a unified search experience across all your environments.

Zero data training

A self-learning solution that reduces speed to market and lowers the cost and effort of maintenance.

Custom user types

Deliver customized results based on user status, such as internal vs. external, logged-in/out, or tiered environments.

Integrated GenAI responses

GenAI gives users direct answers without having them dig through articles and documentation. Inbenta Search blends Generative AI with our patented Natural Language Processing to deliver near-perfect accuracy and an exceptional user experience.

Detailed search dashboards

Automatically group user questions by topic using query clustering and frequency analysis to identify common questions and search performance. Data-driven insights on customer behavior allow you to provide the results and content your customers need.

Seamless platform integration

Inbenta Search is a low-code solution that easily integrates with any website or app framework, like React, Angular, Webflow, and more. Embed Search on your website quickly and easily with a single line of JavaScript code.

Cutting-edge technology and integration

Exceptional NLP & AI understanding

Inbenta’s semantic lexicon technology combines universal-language and industry-specific lexicons that allow our solution
to comprehend human conversation natively and respond with near-perfect accuracy out-of-the-box.

Flexible & intelligent auto-complete

Use your choice of keyword-based typeahead or semantic autocomplete. This helps users identify common queries and guides them naturally toward your most valuable content and resources.

AppHub: Unify data and interactions

AppHub is your one-stop shop for plugins for the Inbenta platform, adding features like voice, video, co-browsing, automatic translation, and much more.