Welcome to the new Assist (formerly Benti) Experience! In this video, we’ll guide you through the exciting updates and key features of Assist’s revamped Agent Chat interface.
Enhanced Agent Chat Interface: More user-friendly and intuitive design for agent’s ease of use and productivity.
Simplified Live Agent Escalation: Easily escalate issues to live agents for quicker resolution.
Chat-to-Ticket Conversion: Effortlessly convert conversations into actionable tickets.
Advanced NLP Search: Utilize sophisticated Natural Language Processing for more accurate search results.
Integrated Video & Voice Calls: New feature enabling escalation to video and voice communication.
Assist Overview
Assist is a comprehensive Customer Relationship Management (CRM) tool designed to streamline customer interactions across various platforms. This innovative solution centralizes all incoming messages—be it from social media, chat, or email—into a single unified ticket queue, simplifying case management for support agents.
🔗 For more information or to request a demo, visit https://Inbenta.com/ or the AppHub portal: https://apphub.inbenta.com/
