WEBINAR – How to Drive Enterprise Transformation with AI: Lessons from the Past, Strategies for the Future.

CHAT

Scalable and accurate Conversational AI

Create virtual agents and conversational workflows
with a business live chat that delivers highly accurate interactions and elevate your customer experience.

+95%

Response accuracy

+90%

Self-service rate

+60%

Service cost reduction

A future-proof chat experience

Explore how Inbenta Chat helps teams resolve questions faster, improve engagement, and elevate every interaction.

Accuracy

Inbenta’s bespoke technology has been trained over two decades and billions of interactions for exceptional accuracy (>95%) from day one.

Voice

Engages in fluent, human-like customer interactions by phone for end users who want a spoken conversational experience.

Live Translation

Automatically responds in the end user’s language, providing each customer with a personalized, localized experience.

Omnichannel

Connects with dozens of communication platforms, like Facebook, WhatsApp and Instagram, to engage customers wherever they are.

Visual dialog builder

Easily create conversational workflows for your use case and industry. Every Inbenta chatbot is customized with linguistic tuning specific to your industry and unique company language.

Transparency & analytics

Every answer is recorded for transparency and can be adjusted to deliver accurate responses and an exceptional customer experience. Chat provides detailed analytics, such as how many users have self-served and how their issues were resolved.

Seamless interoperability and escalation to live agents

Chat connects across the entire Inbenta platform, pulling in
pre-built dialogs, knowledge content, videos and digital demos. Regardless of how your virtual agents engage customers,
Chat will automatically escalate to live agents for a smooth customer experience.

Other products in our platform

Knowledge Go to the product page

An AI-enabled knowledge base that saves you time and serves your customers the information they need.

Search Go to the product page

A predictive, intent-based search experience that drives self-service and customer satisfaction.

Assist Go to the product page

Equips human agents with the power of multi-touch digital workflows, real-time escalation, voice, video, and more.

Learn Go to the product page

Product videos and click-through tutorials that guide your customers to answer questions autonomously.

A long-term AI partner you can trust

Inbenta has proven to be the missing piece, delivering a truly unique omnichannel customer experience.

Megan McCluskey

SPM of Customer Experience Marketing at Schlage
Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.
David Harrison
Contact Center Analyst at Alterra Mountain
We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.
Renato Suplicy
Head of Digital Strategies and Services at Neoenergia
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SELECT YOUR LANGUAGE