CONVERSATIONAL AI FOR UTILITIES

Automate Customer Service
for Your Energy & Utility Company


Customer satisfaction goes beyond preventing service outages. Automatically communicate updates regarding the network status, provide billing information, and manage technicians appointments with Inbenta’s platform.

Automated customer support for utilities

Automate up to 90% of customer inquiries

Your traditional 9 to 5 on-call support is simply not enough.
Customers expect their issues to be solved quickly.
Live support might have undeniable value, but it is not necessary in every single case.

Stay on top of your competition with a key differentiator: real-time, 24/7, automated support.

The AI platform that handles cases for you

4 Solutions, 1 Platform

  • Place a utility chatbot
    at the forefront of your support

    No more struggling to keep communication efficient.
    With an AI chatbot you can automate:

    – Communications regarding service outages and leaks
    – Personalized offers according to consumption
    – Technician appointments
    – Access to invoices
    – Payment reminders
    – Changes in the billing information
    – Verification of power consumption

  • Give easy access to answers using an
    AI-powered utility help center

    Provide customers with an intelligent Knowledge Base that will help you deflect calls, and save time and resources.

    Help customers understand how to do things like reading gas meters and turn off the water valve without intervention from your agents side.

    – Understand what the most interesting topics are for your customers and populate the answers accordingly to maximize self-service.

    – Edit content when necessary to keep up with new legislation, technologies, and more.

  • Easily answer all power and utility incidence reports sent by customers

    Unify your ticketing system in a queue of support cases with Inbenta’s multichannel case management system.

    – Manage your utility support queue centralizing tickets from email, social, and eCommerce contacts.

    Real-time chat that can easily escalate cases from a chatbot instance when needed.

    – Content suggestion from your knowledge base that helps agents and utility technicians provide answers with a single click.

  • Simplify search within
    your utility website or app

    Go beyond the typical keyword-based search with Inbenta’s Enterprise Search and allow users to:

    Search by meaning, instead of by keyword. Inbenta’s semantic sees beyond typos or synonyms.

    Federated search that pulls data from all of your utility company’s sources to deliver the best results.

    – Personalized search that gives preference to previously-searched content or content related to a user’s interests.

Keep utility competitors at bay
by making customers happy

Benefits of automating customer service

  • Customer support automation for utilities
  • Customer support automation for utilities
  • Customer support automation for utilities
  • Enable Self-Serve Support and Reduce Related Costs
    Instant Answers to Reduce Workload and Increase Efficiency

    – Save time by automating answers to repetitive queries
    – Speed up case and incident resolution
    – Free time for agents to focus on higher-value tasks.

  • Increase customer satisfaction and loyalty
    Improve CSAT scores with a one-of-a-kind support

    – Be reactive to issues and leave customers with a good impression.
    – Give customers access to all energy-related information they might need.
    – Let customers access consumption records and invoices with zero wait time.

  • Boost Conversations With a Proactive Approach
    A Conversational Platform to Turn Visitors Into Buyers

    – Catch your customers before they leave your site.
    – Push promotions into a chat and increase campaign conversion.
    – Onboard existing customers into higher-paying plans.

Transform your customer experience

Benefits of support automation for utility companies

10-30%

increase in conversions

from day 1

launch it in no time thanks to the 0 training needed

40

different languages supported

390%

typical return on investment.Wow, right?

ebook

Automating customer service:
3 elements to deliver the best utility support

Discover three smart solutions that can help you transform your customer service and improve your CSAT score while automating a big part of customer requests. Dive into the best technology to boost satisfaction and cut support-related costs.