We skyrocket customer support for insurance firms.
We help businesses increase the quality of customer care without sacrificing time to redundant user queries. With Inbenta, your agents can focus on only the most critical issues and divert everything else to our chatbot and semantic search tools for seamless, 24/7 online support.
Performance by the numbers.
Support ticket reduction
ROI for enterprise users
Optimize your insurance customer support with AI-powered self-service
Understanding insurance can be overwhelming. The last thing your customers need is an information overload — or worse, information that is impossible to find. Providing customers with the right information at the right time empowers customers to make better decisions. Inbenta gives online customers the power of information with industry-leading self-service tools. No FAQ sinkholes, no waiting on hold, just 24/7 customer support. Powered by artificial intelligence and natural language processing, Inbenta’s solutions are easy to deploy, so you can improve customer satisfaction, decrease support costs, and increase revenue starting from Day One.
FAQs & Simple Answers + Dialogs
The Inbenta chatbot understands customers in their natural, colloquial language. Using our semantic technologies, we’re able to match customer queries to your existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches.
Live Agent Escalation
In the uncommon instances during which a chatbot can’t help, or live agent is requested by the customer, the conversation is automatically escalated to the next available agent. The agent is given key insights from previous dialogs for a seamless hand-off.
Inbenta provides solutions to customer issues in real-time as they type their problems into your support request forms. This allows us to solve user issues before they become tickets for your support agents.
Customers can fill out forms conversationally within the chatbot dialog window to submit claims.
Leveraging our webhook processing capabilities, customers can stay up-to-date with the progress of claims without having to navigate away from the chatbot.
Customers can use the Inbenta chatbot to view and edit their account information.