E-Commerce - Inbenta

Semantic Search for retail support.

Groupon leverages Inbenta’s Semantic Search Engine and self-service features as a first line support for customers online. See it live

We help customers find answers they’re looking for.

We help businesses increase the quality of customer care without sacrificing time to redundant user queries. With Inbenta, your agents can focus on only the most critical issues and divert everything else to our chatbot and semantic search tools for seamless, 24/7 online support.

24/7 self-service. Try it out now.

Click a question to get a response.

What are your store hours?
Can I use PayPal?
How long will you hold my order for in store pickup?
What is your domestic shipping policy?
What is your return policy?
Do you have a store in San Francisco?

Performance by the numbers.

20-40%

Support ticket deflection

10-30%

Search-to-cart increase

390%

ROI for enterprise users

Optimize online shopping with Inbenta.

In the past four years, global e-commerce revenue has more than doubled. Behind this year’s $2.8 trillion of online spending are customers searching for products that meet their needs. While online shopping sounds effortless, there’s a lot of work that goes into making the customer journey successful — just ask your customer support team. Powered by artificial intelligence and natural language processing, Inbenta’s solutions are easy to deploy, so you can improve customer satisfaction, decrease support costs, and increase revenue starting from Day One.

FAQs & Simple Answers + Dialogs

The Inbenta chatbot understands customers in their natural, colloquial language. Using our semantic technologies, we’re able to match customer queries to your existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches.

Live Agent Escalation

In the uncommon instances during which a chatbot can’t help, or live agent is requested by the customer, the conversation is automatically escalated to the next available agent. The agent is given key insights from previous dialogs for a seamless hand-off.

Ticket Deflection

Inbenta provides solutions to customer issues in real-time as they type their problems into your support request forms. This allows us to solve user issues before they become tickets for your support agents.

Product Catalog Search

Inbenta empowers customers by detecting the product traits used in their search queries -- like price, color, and size -- which are then reflected in highly accurate search results.

Search-to-Cart Increase

Inbenta vastly improves your search-to-cart ratio by answering relevant user questions throughout the buyer journey, allowing your users to make better decisions without interrupting the shopping experience.

Multiple Languages

Inbenta's solutions can be deployed in 30+ languages, bringing first-class customer care to a global market.

Inbenta can help you reach your customer support goals.

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AI That Transforms Online Retail.