Inbenta Encore Platform
The agentic CX platform with nothing to hide.
Auditable answers, governed workflows, and the speed-to-market enterprises can't compromise on.
+35%
Improved FCR
Stop deflecting. Start resolving. Get first contact resolution.
+98%
Response Accuracy
Hallucination prevention built into the architecture.
+50%
OPEX Reduction
AI that pays for itself — and keeps paying.
+75%
Faster Deployment
From ingestion to production in days, not months.
EXPERTISE
Inbenta has been building enterprise CX AI for twenty years.
Encore is our next act.
Foundational rebuild
New architecture built on two decades of deployment history.
20 years of CX intelligence
Built for regulated industries where most AI vendors won't go.
In production today
Real deployments. Real enterprises. Real results.
the problem
Your AI pilot worked.
So why did your live deployment flop?
Unpredictable responses
Generative AI produces confident wrong answers. In a regulated environment, that’s a compliance nightmare.
No audit trail
Regulators want to know why the AI said what it said. If your platform can't answer that, it can't be deployed.
Setup takes months and costs a fortune
Creating intents manually takes armies of service professionals and major investment. The ROI is gone before you go live.
Integration gridlock
Any AI initiative that depends on migrating Genesys or IBM first becomes an 18-month project before it starts.
AI that doesn't know your business
Generic AI knows the whole internet, but it doesn’t know your products, your policies, or your customers.
Post-launch decay
Accuracy erodes, escalations creep back up, and the team ends up babysitting the AI instead of the AI freeing the team.
the platform
An Agentic AI platform built for CX teams who can’t afford to get it wrong.
Encore orchestrates your AI, powers your CX channels, and supports your live agents, all in a single auditable platform built to move from pilot to production fast.
AI Orchestration
Turn your knowledge into governed, end-to-end resolutions across every interaction.
Data structuring
Knowledge engineering
Programmed intelligence
Integration & automation
AI-Powered CX Toolkit
Give your customers accurate, on-brand AI across every channel.
Expressive voice AI
Virtual chat assistants
Enterprise search
Interactive demos & walkthroughs
Live Agent Assist
Give your human agents the power of accurate, always-on AI.
Live chat + translation
Sentiment analysis
Omnichannel ticketing
Response generation
the glass box
Your AI shouldn’t guess. Encore knows, and can prove it.
Most AI platforms generate answers on the fly and hope they're right. Encore does something different: It structures your knowledge before deployment, orchestrates multi-step workflows, and delivers responses that are traceable and auditable at every step.
Rapid, Comprehensive Data Ingestion
Encore ingests websites, documents, audio, video, and recorded calls across all formats, including authenticated content, and generates hundreds of intents in minutes.
Knowledge Engineering
Encore's agentic framework structures your content into a single governed knowledge base — tagging, indexing, and auto-generating intents during ingestion, not at runtime.
Advanced AI Orchestration
Encore coordinates AI agents, models, tools, and data sources across multi-step workflows. Because every step is visible and traceable, you always know what the AI did and why.
Governed Response
Encore returns a pre-validated answer that traces back to its source, auditable by regulators, with nothing generated on the fly.
Safer
Controllable
Governable
Auditable
Verifiable
Faster
Maintainable
Cost Efficient
Answers traceable to source. Decisions explainable on demand. No exceptions.
HOW IT WORKS
Turn your knowledge into something powerful for your customers.
Intelligent Ingestion & Knowledge Engineering
Your knowledge base, structured and governed in 30–60 minutes.
Universal Web Crawler:
Captures complex, dynamic, and authenticated content, not just static pages.
Captures complex, dynamic, and authenticated content, not just static pages.
Multi-Format Ingestion: Ingests websites, documents, audio, video, and customer-recorded voice content across all formats.
Auto Intent Generation: Generates intents, draft answers, and model phrases during ingestion, not at runtime.
Automated Update Engine: Flags and refreshes content automatically when source material changes, and detects gaps in missing knowledge.
Governance, Compliance & Safety
Built for the environments most AI vendors quietly avoid.
Full Audit Trail: Logs exactly how each response was derived, not just that it happened.
Data Isolation: Keeps customer data, vector data, and LLM context cleanly separated by design.
Regulatory Defensibility: Built on a certified, auditable data architecture for regulated industries.
Safety Controls: Tracks pending approvals, automates critical issue escalation, and enforces configurable guardrails.
Autonomous Maintenance
Encore eliminates the #1 post-launch failure point: decay.
Continuous Analysis: Monitors real user interactions to surface optimization opportunities.
Update Recommendations: Surfaces new intents, missing sources, undefined acronyms, and escalation fixes automatically.
One-Click Acceptance: Lets administrators approve updates that publish directly to the knowledge base.
Unified Dashboard: Delivers an aggregated view of behavior, fallbacks, escalations, and usage across all assistants and languages.
Knowledge DNA Built for Your Business
Generic AI is trained on the world's data, not yours.
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Customer-Specific Knowledge Architecture: Builds a dedicated knowledge base from the ground up for every deployment, never shared with or trained on another customer's data.
Speaks Your Language: Knows your products, your terminology, your brand voice, and your escalation patterns.
Real-Time Gap Closure: Identifies missing intents during live conversations and saves them automatically for review.
Model-Agnostic by Design: Governs whichever models best fit your use case, so your investment stays durable as the model landscape evolves.
No-Code Setup
Set up and run your AI without a developer or professional services team.
4 Steps to Production: Describe your business, connect your data sources, configure behavior and tone, and deploy. Content ingested and structured in 30–60 minutes.
Real-Time WYSIWYG Editing: Knowledge owners update and refine content directly, with no prompt engineers required.
No-Code on the Surface: Agentic monitoring, governance, and refinement run continuously with no setup complexity.
850+ Pre-Built Integrations: Connects to the CRMs, ERPs, and contact center platforms you already run.
Global Scale & Multi-Language
One deployment handles every language you support.
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Single Interface: One interface controls all languages and assistants, with intents auto-prepared when you add a language.
Optimized for 90+ Languages: Purpose-built for global scale.
Workflow Automation Engine: A drag-and-drop studio with 850+ native connectors embeds AI agents directly into your business processes.
Global Deployment Speed: Compresses multilingual deployment from months to days.
Multi-Model Architecture
Your customers shouldn't notice when the model market shifts.
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Model-Agnostic by Design: Transitions between providers in real time with no re-deployment or IT project required.
Broad Model Support: Continuously evaluates available models against your specific industry and use case.
2.5x Faster Than Standard Search: Answer quality stays consistent regardless of which underlying model is running.
Knowledge-Based Responses: Responses anchored to your governed knowledge, not generated at runtime, so model changes don't change your answers.
Reporting, Insights & C-Suite Dashboards
The data your leadership needs, ready out of the box.
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BI-Powered Reporting: Connects to your existing BI and analytics tools so your AI data flows directly into the platforms your team already uses.
C-Suite Templates: Delivers board reports, AI performance summaries, and risk views out of the box.
Enterprise Aggregation: Provides full cross-instance reporting across all assistants and languages in a single view.
Automated Delivery: Schedules and sends insights directly to stakeholders, so leadership stays informed automatically.
WHO IT'S FOR
The same problem looks different depending on where you sit. Encore was built for all of them.
Head of CX / Contact
Center Ops
Escalation rates that won't move. OPEX climbing despite AI investment. Pilots that stalled. Encore delivers first-contact resolution — not deflection. +35% FCR | +30% CSAT | +50% cost reduction
CISO / Chief Risk Officer
AI you can't explain isn't AI you can deploy in a regulated environment. Full audit trail. Answers traceable. Decisions explainable. Mapped to CFPB, EU AI Act, SOC2, and HIPAA.
CIO / Enterprise
Architecture
Legacy Genesys and IBM aren't moving overnight. Encore integrates without rip-and- replace. 850+ pre-built integrations. The AI problem and migration problem solve in parallel.
Head of AI / Digital
Programs
You've been explaining to leadership why the pilot stalled. Encore's staged deployment model proves value at each step before expanding autonomy. No all-or-nothing gamble.
INTEGRATIONS
Encore works inside the stack you already have, not instead of it.
Encore connects to your existing contact center infrastructure, CRMs, ERPs, and ticketing systems out of the box, so you can start delivering value right away.
FAQs
FAQs
FAQs
Why do AI pilots fail in contact centers?
AI pilots fail in contact centers for six recurring reasons: unpredictable responses that create compliance risk, no audit trail, manual intent-building that consumes months, integration gridlock with existing platforms, generic models that lack business context, and accuracy decay after launch. Inbenta Encore is built to close each gap.
How do you deploy AI in a regulated contact center?
Deploy AI in a regulated contact center by structuring knowledge before launch, then expanding autonomy in stages. Inbenta Encore ingests source content into governed intents in 30 to 60 minutes, logs how every response was derived, and maps to the EU AI Act, with SOC 2 Type II certification actively in progress.
How do you integrate AI with a Genesys contact center?
Integrate AI with a Genesys contact center by layering a governed AI platform onto the existing deployment rather than migrating. Inbenta Encore connects to Genesys through its pre-built integration library, which covers more than 850 systems including Salesforce, ServiceNow, Zendesk, and SAP.
What is the best alternative to Cognigy for enterprise?
Enterprises evaluating alternatives to Cognigy typically compare how each platform maintains intents at scale. Inbenta Encore structures source content into governed intents automatically, and its Elevate update engine flags and refreshes them when source material changes, rather than requiring teams to maintain conversational flows manually.
What are the conversational AI alternatives to Kore?
Conversational AI alternatives to Kore include Inbenta Encore, Cognigy, and Sierra AI. Encore differs in retrieving pre-validated answers from a governed knowledge layer rather than generating them at runtime, which gives regulated teams a traceable source for every response. Encore also connects to existing contact center platforms rather than replacing them.
DEPLOY IN DAYS
For enterprises shaping customer experience.
