Inbenta recognized in Gartner® Magic Quadrant™ for Conversational AI Platforms.

Customer Experience

Elevate your customer experience to drive growth and efficiency

Delight your customers with Inbenta’s AI CX platform. Deliver seamless, personalized support across all your channels for more efficient workflows and greater customer satisfaction and loyalty.

Our benefits

Make every interaction efficient and engaging

Empower your users with instant answers and seamless support, driving efficiency and enhancing customer satisfaction.

+95%

Conversational accuracy

+90%

Customer satisfaction

+70%

Reduction in low-value contact requests

+100

Languages available

+60%

Reduction in support costs

Unparalleled support. Anytime, anywhere.

Eliminate customer support bloat and automate interactions at scale

Handle high volumes of inquiries seamlessly, reducing wait times and improving satisfaction across channels while reducing costs.

Personalized interactions. Seamless escalation.

Provide tailored, human-like conversations that adapt to individual preferences and behaviors.

Meet your customers where they are

Ensure seamless, consistent interactions across all customer touchpoints. By integrating communication channels, businesses provide personalized, unified experiences that build trust and loyalty.

Connect channels like chat, email, social media, and in-store seamlessly for a cohesive customer journey.
Maintain a consistent brand voice and information across all platforms to reduce confusion and frustration.
Empower customers with the flexibility to switch channels while retaining context, ensuring smooth, uninterrupted support.

Why Inbenta stands out

Fast implementation with patented AI

Deploy your support system effortlessly, with no training required. With our patented Neuro-Symbolic AI and Lexicon technology, Inbenta's platform delivers industry-leading +95% accuracy and is trusted by over 1,000 companies worldwide and ranked by industry analysts like Gartner and Forrester.

Secure GenAI deployment with Composite AI

Inbenta's Composite AI, integrating GenAI with our patented Conversational AI technology, revolutionizes customer support by effortlessly generating content to fill gaps in the knowledge base, ensuring queries are always met with relevance and precision. Businesses hold the reins to deploy GenAI as needed, maintaining full control over its application for a trustworthy, tailored customer experience.

Multilingual

Our AI speaks and understands +35 languages without the need for machine translation and +100 languages with our GenAI integration, ensuring global reach without the complexity.

Harmonious integration

Our solutions blend seamlessly with your current systems and platforms from our AppHub, creating a cohesive customer service journey across every touchpoint.

A long-term AI partner you can trust

Inbenta has proven to be the missing piece, delivering a truly unique omnichannel customer experience.

Megan McCluskey

SPM of Customer Experience Marketing at Schlage

Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.

David Harrison

Contact Center Analyst at Alterra Mountain

We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.

Renato Suplicy

Head of Digital Strategies and Services at Neoenergia

Transform your customer experience with AI

Inbenta’s Conversational AI platform is deployed by companies across industries around the globe to intelligently automate customer service, marketing and sales, and internal operations.