Semantic search cuts down Webjet’s support emails.
With Inbenta’s AI and natural language processing, Webjet customers now find answers quickly and easily without calling or submitting tickets to customer support. See it live
We skyrocket customer support for travel & hospitality.
We help businesses increase the quality of customer care without sacrificing time to redundant user queries. With Inbenta, your agents can focus on only the most critical issues and divert everything else to our chatbot and semantic search tools for seamless, 24/7 online support.
Performance by the numbers.
Support ticket deflection
ROI for enterprise users
Provide excellent customer care with Inbenta.
When your customers are on the go, it’s critical that their information is available when they need it. From booking hotels and rental cars, to tracking flight changes and seating upgrades, there’s a lot that customers need to stay on top of to have a successful trip. Inbenta gives customers the power of information with industry-leading self-service tools. From industry-leading customer service chatbots to NLP-backed semantic search, Inbenta’s solutions are easy to deploy, so you can improve customer satisfaction, decrease support costs, and increase revenue starting from Day One.
FAQs & Simple Answers + Dialogs
The Inbenta chatbot understands customers in their natural, colloquial language. Using our semantic technologies, we’re able to match customer queries to your existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches.
Live Agent Escalation
In the uncommon instances during which a chatbot can’t help, or live agent is requested by the customer, the conversation is automatically escalated to the next available agent. The agent is given key insights from previous dialogs for a seamless hand-off.
Inbenta provides solutions to customer issues in real-time as they type their problems into your support request forms. This allows us to solve user issues before they become tickets for your support agents.
Your customers can leverage the transactional capabilities of the Inbenta Chatbot by booking flights, rental cars, hotels, and more all within the chat. We join you in safeguarding the personal information of your customers by sending them back to your site for payment processing.
Once a reservation has been made, customers can use the Inbenta Chatbot to change and update their reservations while on the move.
Inbenta's solutions can be deployed in 30+ languages, bringing first-class customer care to a global market.