Simplify travel assistance and reduce recurring support requests

The smart platform to improve air travel experience, provide 24/7 support for your passengers, and make travel a breeze.

Travel customer support automation

Simplify your travelers’ journey with automation

Flying shouldn’t be stressful. From booking flights and navigating rewards to figuring out pet policies and locating lost luggage, passengers sign up for a lot more than just a ticket when they choose to fly with your airline. Helping passengers make the most out of their trip will bring them back to you for their next. But how can you provide true real-time support for your passengers?

Inbenta’s customer interaction solutions
give passengers instant responses to all their requests in an automated way, optimizing the use of your resources and time. No queues, no wait times, just 24/7 customer support. Improve customer satisfaction, decrease support costs, and boost booking revenue from day one.

4 Solutions, 1 Platform – You Choose

  • Automate support conversations with a travel or airline chatbot

    Chat with your customers through any channel. Help them throughout their booking or flight journey thanks to our chatbot solution:

    – Understand which booking steps need more support: identify common issues and extract contextual info.

    Streamline their booking and journey: enable end-to-end automated transactions and guide passengers to build loyalty.

    Customize their experience: enable variables and tailor content depending on behavior/routes.

    Escalate complex requests to your agents: live chat and ticketing module with access to conversation history.

  • Easily answer frequent traveler questions 24/7 without human assistance

    Give customers dynamic access to all information they might need to travel safely and successfully to their destination.

    Discover trends within frequently asked questions and fill content gaps to allow a maximum of self-service.

    Reduce the number of incoming support requests regarding flight statuses, booking cancellations, and more.

    Adapt your content strategy according to what your passengers’ needs are by identifying relevant topics.

  • Unify travel support tickets and requests from all your channels

    Unify your ticketing system in a queue of airline support cases with Inbenta’s multichannel management system.

    – Converts emails, social and any other contact into a manageable queue for your airline agents to manage.

    Offers a live chat for passengers to easily escalate cases from a chatbot instance to your agents.

    – Provides ready answers from your database to your airline support agents so they can answer easily and in no time.

  • Make your travel site search take off

    Go beyond the typical keyword-based searches with Inbenta’s Enterprise Search.

    – Understand the semantic meaning of queries regardless of the specific keyword used by your airline customers.

    – Pull data from all your sources, website sections, travel FAQ, regulations, and more to deliver the best results.

    – Understand intent in an easy way and tailor responses in the most fine-grained manner.

Hear it from our customers

“Overall, we’ve had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions.”

Vanessa D.
Associate Manager, Digital Content
Leisure, Travel & Tourism, 10,001+ employees

Better travel service at scale

We’ve got you covered

  • Automated customer support for the travel industry
  • Customer support automation for the travel industry
  • Automated travel customer support
  • Increase Self-Service Rates
    Automate airline support

    – Reduce the number of support tickets escalated to your airline agents.
    – Free up time for your agents so they can focus on more complex tasks.
    – Facilitate the answer to FAQ to reduce stress on the passenger’s end.

  • Improve Customer Support
    Improve CSAT scores and build loyalty with passengers

    – Be reactive and provide top-notch real-time support.
    – Give your passengers the answer they’re looking for, as quickly as possible.
    – Guide them through flight bookings in-chat and assist their journeys in an easy way to prevent frustration.
    – Give them easy, real-time access to flight statuses, schedules, and baggage policies.

  • Automate Bookings, Cancellations, and More
    Boost conversions and simplify bookings

    – Encourage bookings, upgrades, and more using self-service tools.
    – Simplify bookings and modifications.

Transform your travellers’ experience


decrease in support tickets escalated to agents


languages available
to run with
0 training needed


travel contents
to get you started


typical return on investment. Amazing, right?


Automating Travel Support

Discover how Skyscanner and Gol Airlines automate customer support with Inbenta’s customer interaction platform, using smart FAQ, chatbot solutions, and more.
Start exploring the future of air travel experiences, and get an overview of real implementation cases.

Discover the real ROI of these cutting-edge solutions.