AI-Powered Customer Support
for Online Banking
Improve your customers’ online banking experience with automated 24/7 customer support solutions that will give them the right answers at all times.
Trusted by some of the world’s biggest banks
We simplify customer support for banks
The new wave of digital banking is all about customer experience.
With Inbenta, you can improve the quality of customer service without sacrificing time to redundant user queries.
Focus only on the most critical issues and let our chatbot and semantic search tools provide seamless, 24/7 online support for you.
The Inbenta customer interaction platform enables you to provide immediate assistance to your clients, whether they need to transfer money, check account balances, or more.
Boost employee’s productivity, reduce support costs and increase customer retention rates.
The Best of AI in Digital Banking
4 Solutions, 1 Platform
Automate interactions
with a banking chatbot
Implement a banking chatbot on your site to help users find answers faster.
– Streamline transactions like money transfers and account balance checks from a conversational interface.
– Facilitate access to banking information and FAQs from any page of your site.
– Provide tailored banking recommendations
to your customers in an automated way.
Improve banking self-service
with an online banking FAQ
– Give customers dynamic access to all information they might need to manage their transactions, modify information from their accounts, and more.
– Increase accessibility to information about mortgages, loans, banking transactions, and more from a user-friendly search box.
– Reduce the number of incoming support requests that increase the workload of your bank tellers and support agents by boosting self-service on your site.
Now an easier way for customer support teams to provide elite digital experiences.
A ticketing & live chat system that:
– Centralizes all banking support inquiries from email, social media, website channels, and any other source into a manageable queue.
– Enables direct, real-time communication with customers through a live chat that can easily escalate cases from the chatbot instance.
– Assist your bank tellers or support agents by providing them with preset answers from your database so they can answer faster than ever.
Improve search on your online bank site with Inbenta’s enterprise search
Search that understands intent means your clients only have to search once.
– Decipher the true intent of your banking clients’ queries using semantic search.
– Help users when searching with predictive search and autocomplete capabilities, while leveraging past user search behavior or search trends.
– Pull search results from all your different sources, website sections, FAQ, regulations, and more to deliver the best results.
Taking digital banking to the next level
Lower support costs
Lower handling times with 0 waiting time
Skyrocket your support capacity by integrating self-service tools that will completely eliminate any waiting times and speed up support handling and case resolution for your agents or bank tellers.
24/7 multilingual customer service
Talk to your banking customers any time, in their preferred language
Make sure you grab all opportunities with a virtual bank teller available around-the-clock and able to speak in multiple languages, so no client is left behind.
Personalized, superior customer service
Target banking recommendations
Offer promotions, banking or investment recommendations, and other banking services to your clients in a tailored way to improve their experience without increasing support or sales costs.
Try it, we promise it’s worth it
up to 90%
of responses to support requests are automated
40+
customer references in the banking industry
55
predefined banking-related contents
390%
typical return on investment.Amazing, right?
Knab bank wins an award for customer service powered by Inbenta’s tech
Discover how Knab bank automated customer service
with Inbenta’s self-service tools and get access
to the ultimate guide to successfully
automate customer service.
