BANKING & FINANCIAL SERVICES

 

AI-powered Online Banking Support.

 

Give your customers a better brand experience with AI chatbots and semantic search.

 

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BBVA Inbenta customer

Providing banking customers with a virtual assistant.

Inbenta powers BBVA’s online support experience with a conversational chatbot. See it live

We skyrocket customer support for banks.

 

We help banks increase the quality of customer care without sacrificing time to redundant user queries. With Inbenta, your agents can focus on only the most critical issues and divert everything else to our chatbot and semantic search tools for seamless, 24/7 online support.

Performance by the numbers.


20-40%

Support ticket deflection

10-30%

Search-to-cart increase

390%

ROI for enterprise users

Optimize the banking experience with AI-powered self-service

  When it comes to personal finances, customers need to be in the know. Whether they’re planning for the future or spending now, customers want to stay aware of the transactions they make, the money they save, and what features they have access to. Inbenta gives banking customers the power of information with industry-leading self-service tools. No queues, no wait times, just 24/7 customer support. Powered by artificial intelligence and natural language processing, Inbenta’s solutions are easy to deploy, so you can improve customer satisfaction, decrease support costs, and increase revenue starting from Day One.

FAQs & Simple Answers + Dialogs

The Inbenta chatbot understands customers in their natural, colloquial language. Using our semantic technologies, we’re able to match customer queries to your existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches.

Live Agent Escalation

In the uncommon instances during which a chatbot can’t help, or live agent is requested by the customer, the conversation is automatically escalated to the next available agent. The agent is given key insights from previous dialogs for a seamless hand-off.

Ticket Deflection

Inbenta provides solutions to customer issues in real-time as they type their problems into your support request forms. This allows us to solve user issues before they become tickets for your support agents.

Account Information

Customers are able to securely access their account information, such as their account balance, via Inbenta's webhook processing capabilities.

Transactional Requests

The Inbenta chatbot allows you to integrate with third-party systems to let customers find answers and perform tasks that typically require a human agent.

Inbenta can help you reach your customer support goals.



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