Help customers & employees easily find answers to their questions
Guide them throughout their journey, with an easy-to-use centralize Knowledge Base.
Give them access to the knowledge they deserve!
Solve doubts 24/7 in 35 languages
Powered by AI, Inbenta’s NLP understands queries, even when misspelled!
24/7 answers powered by natural language processing, and featuring intent detection
Understand meaning beyond typed keywords
Give autocomplete suggestions and suggest the top FAQ
Offer them content suggestions as they type and highlight the top frequently asked questions. Personalize answer suggestions according to their behavior on the site.
Easily update answers according to usage
Analytics and CMS to easily identify relevant content and update it
Optimize and update your knowledge bases in just a few clicks thanks to Inbenta’s intuitive back-office and real-time analysis of user requests and satisfaction.
Improve the visibility of your site
Long-tail SEO from your support center to boost your site traffic
Capitalize on your knowledge base to gain maximum visibility in search results and reach position 0.
Optimize the productivity of your support team while reducing costs.
Free your agents from recurring low-value questions and help them reduce Average Handling Times Inbenta Knowledge.
inbound support requests
reduction of the AHT
Contact Center Analyst
“ It’s been significantly helpful for us. It frees up our agents now who can then focus on those more complicated questions. It definitely improves our service levels.”
Customer Service Manager
“Thanks to Inbenta’s solution, we are able to update the information that we deliver to our customers in a quick and easy way, making our customer’s life easier.”
Senior Program Manager, CX marketing and communication
“Developping new and creative ways to make information more searchable for our customers and our workers were key to improving both our customer experience and internal operations.”
A low-code solution with a powerful NLP engine
– Intuitive low-code solution that requires no technical skills.
– Integration with your existing platforms and resources
– Smooth implementation: SDK, API, SaaS, or On-premise.
– Unlimited access to Inbenta’s interaction automation platform features including live chat, chatbot, ticketing, enterprise search…