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Featured success stories

CASE STUDY
GOL Airlines chatbot handles
90% of interactions on its own

GOL Airlines needed to relieve the pressure on their call center, improve customer satisfaction and automate the simple queries that their agents were receiving. They turned to Inbenta to help them achieve these goals and help them handle up to 895,000 queries a year.

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CASE STUDY
Global Pharmaceutical Company automates 40% of monthly requests

This Fortune 500 pharmaceutical giant was looking for a solution to help with their growing monthly chat volume. The live agents weren’t able to keep up with this increase and performance was slipping on their chat channel, which led us to start looking for an alternative.

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CASE STUDY
Alterra Mountain handles 90%-95% of interactions with a chatbot

Alterra Mountain needed a chatbot that can integrate seamlessly with their existing customer contact platform, has the capability of natural language processing and frees up their agents to answer the more important questions to improve customer service.

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Our references

  • Allegion

    Allegion

    E-commerce
  • Benefit Cosmetics

    Benefit Cosmetics

    E-commerce
  • DocuSign

    DocuSign

    Software
  • GPC

    GPC

    E-commerce
  • Groupon

    Groupon

    E-commerce
  • Konica Minolta Business Solutions

    Konica Minolta Business Solutions

    Manufacturing
  • Mitsubishi Chemical Advanced Materials

    Mitsubishi Chemical Advanced Materials

    Chemical
  • Pinterest

    Pinterest

    Software
  • Realtor.com

    Realtor.com

    Software
  • Swisslife

    Swisslife

    Insurance
Load more references

Inbenta adapts to businesses’ needs

Every industry is different.
We’ve worked with them all. Find custom solutions for your niche.

Banking

Banking

Insurance

eCommerce

Telecommunications

Travel & Airlines

Utilities

What our customers say about us…

David Harrison

Contact Center Analyst

Alterra Mountain Company

“It’s been significantly helpful for us. It frees up our agents now who can then focus on those more complicated questions. It definitely improves our service levels.”

Elisa Moreira

Customer Service Manager

Gol Airlines

“Thanks to Inbenta’s solution, we are able to update the information that we deliver to our customers in a quick and easy way, making our customer’s life easier. The solution is very user-friendly, and our team can go in there and update content in a matter of minutes”.

Matilde Boada

Head of Digital Channels


Naturgy

“To launch Pepe, we worked with Inbenta, who provided us with the software, the front-end interaction tool and the back-end content editing tool, which we use for the chat, and their natural language expertise. The team has been fantastic.”