Featured success stories
GOL Airlines chatbot handles
90% of interactions on its own
GOL Airlines needed to relieve the pressure on their call center, improve customer satisfaction and automate the simple queries that their agents were receiving. They turned to Inbenta to help them achieve these goals and help them handle up to 895,000 queries a year.
Global Pharmaceutical Company automates 40% of monthly requests
This Fortune 500 pharmaceutical giant was looking for a solution to help with their growing monthly chat volume. The live agents weren’t able to keep up with this increase and performance was slipping on their chat channel, which led us to start looking for an alternative.
Alterra Mountain handles 90%-95% of interactions with a chatbot
Alterra Mountain needed a chatbot that can integrate seamlessly with their existing customer contact platform, has the capability of natural language processing and frees up their agents to answer the more important questions to improve customer service.
Konica Minolta Business SolutionsManufacturing
Mitsubishi Chemical Advanced MaterialsChemical
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What our customers say about us…
Contact Center Analyst
Alterra Mountain Company
“It’s been significantly helpful for us. It frees up our agents now who can then focus on those more complicated questions. It definitely improves our service levels.”
Customer Service Manager
“Thanks to Inbenta’s solution, we are able to update the information that we deliver to our customers in a quick and easy way, making our customer’s life easier. The solution is very user-friendly, and our team can go in there and update content in a matter of minutes”.
Senior Program Manager
CX marketing and communication
“Developing new and creative ways to make information more searchable for our customers and our workers was key to improving both our customer experience and internal operations.”