Groupon is able to offer over 1 million answers to its customers which decreased their email wait times and provided faster customer service.
Schlage uses Inbenta software to increase customer self-service and reduce email tickets by 50%.
Inbenta now powers CA Technologies search, allowing customers to find exactly what they are looking for.
We have been working with Inbenta for almost a year and we’ve already seen great results.
Ticketmaster Resolves Over 98% of Customer’s Incoming Support Emails Using Inbenta.
Within only a couple of weeks, Skyscanner saw a great increase in their self-service numbers.