This Trick Will Help You Uncover Trends From Your Support Data
Discover how to uncover trends from your support data with a unique content and conversational analysis tool for chatbots and search engines
Category: AI
Do you know how AI can improve your customer service? Take a look at our blog posts and see how it can lead you to success.
Great Conversational Marketing Examples to Boost Revenue in 2022
It is nowadays difficult to imagine prehistoric human species drawing inside caves as a way to tell other tribe members where to hunt or how to harvest. Yet, this was a common way of communicating during that era. Since then, we’ve invented and created thousands of methods to talk—and sell—to each other.
5 Insurance Chatbot Use Cases Along the Customer Journey
Policyholders are in control. They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time.
Live Chat Support Tips for 2022 and Beyond
Customer demands have shifted towards digital channels, 24/7 services from multiple devices, but they still demand personalized interactions with humans. How do modern live chat support systems leverage digital tools to deliver the best of both worlds to customers?
Chatbots in Banking: The New Must-Have in Customer Care
For years, customers have been demanding more from their financial institutions. Covid-19, and the consequences that came from the pandemic only accelerated these customer demands. Consumers expect immediacy, personalized, and flawless interactions with their favorite brands and they expect the same from their banks.
Federated Search: All One Needs In A Search
The amount of content and data keeps growing, year after year, and the fragmentation of content has become a real issue. Companies have content everywhere, on numerous platforms. How do you ensure that people find the information they want when there are so many search options?
9 Ways a Chatbot Can Help You Conquer Black Friday
Automation is ecommerce’s greatest ally, and AI chatbots are its weapon. Explore winning ways to add them to your Black Friday strategy.
What Is A Conversational User Interface (CUI) & How to Leverage It
How do chatbots enable people and computer systems to interact using voice or text? Discover what is a conversational user interface and how to leverage it.
How to Face the ‘Great Resignation’—and Increase Employee Retention
If you’ve been away for the past few weeks or months—let’s say on holidays or on a spiritual retreat—you might have not heard about the Great Resignation yet. It’s been all over the media and CEOs around the world are throwing up their hands. But what is really happening, and also, why?
4 Conversational Support Tips to Make Lifelong Customers
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
Improve Conversation Quality by Testing Your Chatbots – Integration with Botium
Inbenta is always working at providing a holistic experience for our Customers. To make this possible, We partner with other products that augment Inbenta’s offering. Happy to announce our new integration with Botium.
Why Voice Chatbots Are Set to Disrupt Customer Service
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
What is a metabot? Why should you choose one for your chatbot project?
If you are building a chatbot that needs to have transactional capabilities chances are you’ll need to stack different bots to be able to process these complex requests. That’s when metabots come handy.
8 Airline Chatbot Use Cases You’ll Want to Implement
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
What Is Predictive Search? Reasons & Tips to Implement It
Discover how predictive search anticipates the needs of a user by making suggestions as they type in a search bar
Chatbot UX: 5 Ways to Keep Customers Engaged
When it comes to automating customer interactions, user experience is everything. Discover 5 ways to keep customers engaged through chatbot UX.
10 Cool Chatbot Examples to Inspire Your Project
Building a chatbot can feel overwhelming. What is important? What isn’t? What should I keep an eye on? In our latest blog post, we’ve gathered 10 cool chatbot examples to inspire you.
Are Chatbots Actually Automating People?
Automation is pretty cool. It simply refers to a wide range of technologies that reduce human intervention in processes, especially those that are time-consuming and repetitive. But bots are sometimes perceived as a threat to…
Inbenta Number One Service Provider in eCommerce Conversational AI Benchmark
Recall, if you saw it, Joaquin Phoenix falling in love with his operating system in the movie “Her”. Where “Her” is fictional, intelligent computing is no longer science fiction and the top eCommerce players know…
What Self-Service Rate Can You Expect from Artificial Intelligence?
We often get asked by prospects or even by our customers what the standard or benchmark for self-service is. This is a very legitimate question as organizations need to justify expenses and ensure all investments…
GPT-3: A Tidal Wave of Hype
The Internet has been buzzing about GPT-3 for the past few days. Is it the “most powerful language model ever built” or not? (Spoiler: not really for many use cases, and we tell you about…
Symbolic AI vs Machine Learning in Natural Language Processing
Since its foundation as an academic discipline in 1955, Artificial Intelligence (AI) research field has been divided into different camps, of which symbolic AI and machine learning. While symbolic AI used to dominate in the…
6 Ways to Securely Implement your AI-based Chatbot
Critical security measures that work toward the safe deployment of your chatbot.