What Is A Conversational User Interface (CUI) & How to Leverage It
How do chatbots enable people and computer systems to interact using voice or text? Discover what is a conversational user interface and how to leverage it.
Category: AI
Do you know how AI can improve your customer service? Take a look at our blog posts and see how it can lead you to success.
How to Face the ‘Great Resignation’—and Increase Employee Retention
If you’ve been away for the past few weeks or months—let’s say on holidays or on a spiritual retreat—you might have not heard about the Great Resignation yet. It’s been all over the media and CEOs around the world are throwing up their hands. But what is really happening, and also, why?
4 Conversational Support Tips to Make Lifelong Customers
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
Improve Conversation Quality by Testing Your Chatbots – Integration with Botium
Inbenta is always working at providing a holistic experience for our Customers. To make this possible, We partner with other products that augment Inbenta’s offering. Happy to announce our new integration with Botium.
Why Voice Chatbots Are Set to Disrupt Customer Service
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
What is a metabot? Why should you choose one for your chatbot project?
If you are building a chatbot that needs to have transactional capabilities chances are you’ll need to stack different bots to be able to process these complex requests. That’s when metabots come handy.
8 Airline Chatbot Use Cases You’ll Want to Implement
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
What Is Predictive Search? Reasons & Tips to Implement It
Discover how predictive search anticipates the needs of a user by making suggestions as they type in a search bar
Chatbot UX: 5 Ways to Keep Customers Engaged
When it comes to automating customer interactions, user experience is everything. Discover 5 ways to keep customers engaged through chatbot UX.
10 Cool Chatbot Examples to Inspire Your Project
Building a chatbot can feel overwhelming. What is important? What isn’t? What should I keep an eye on? In our latest blog post, we’ve gathered 10 cool chatbot examples to inspire you.
Are Chatbots Actually Automating People?
Automation is pretty cool. It simply refers to a wide range of technologies that reduce human intervention in processes, especially those that are time-consuming and repetitive. But bots are sometimes perceived as a threat to…
Inbenta Number One Service Provider in eCommerce Conversational AI Benchmark
Recall, if you saw it, Joaquin Phoenix falling in love with his operating system in the movie “Her”. Where “Her” is fictional, intelligent computing is no longer science fiction and the top eCommerce players know…
What Self-Service Rate Can You Expect from Artificial Intelligence?
We often get asked by prospects or even by our customers what the standard or benchmark for self-service is. This is a very legitimate question as organizations need to justify expenses and ensure all investments…
GPT-3: A Tidal Wave of Hype
The Internet has been buzzing about GPT-3 for the past few days. Is it the “most powerful language model ever built” or not? (Spoiler: not really for many use cases, and we tell you about…
Symbolic AI vs Machine Learning in Natural Language Processing
Since its foundation as an academic discipline in 1955, Artificial Intelligence (AI) research field has been divided into different camps, of which symbolic AI and machine learning. While symbolic AI used to dominate in the…
6 Ways to Securely Implement your AI-based Chatbot
Critical security measures that work toward the safe deployment of your chatbot.
AI doctors: how artificial intelligence can help medicine
With healthcare systems around the world under increasing pressure, artificial intelligence can provide a much-needed boost for doctors.
AI sport, it’s in the game
This article looks at the practical applications of artificial intelligence AI in Sport. How long before every athlete is AI-powered?
AI travel: how your next travel agent could be a chatbot
From improved customer search to AI travel bots, artificial intelligence could ensure the vacation from hell becomes a thing of the past.
World hunger: how AI can solve one of our greatest problems
Machine learning and artificial intelligence can provide the answer to one of the world’s most pressing questions: how to tackle world hunger.
Government and AI: more efficient while saving money
A recent Deloitte report has found that within 5-7 years, $37 billion can be saved annually by the government with 1.1 billion hours freed up through AI.
AlphaGo defeats Go champion: what this means for artificial intelligence and machine learning
How significant is it that Google’s artificial intelligence-powered AlphaGo beat a world number one at his own game?
Senior citizens: how they can benefit from chatbots and artificial intelligence
The advancement in artificial intelligence and chatbots has come at a perfect time to assist senior citizens in an aging population.