A Guide to Ticketing System Basics

Over the past several decades, customer experience has grown into a critical component of any company’s success. In our fiercely competitive digital world consumers are more powerful than ever and points of contact are ever…

Top 5 Customer Experience Trends for 2021

2020 has been a challenging year for businesses all around the globe and has impacted customer service and operations.As a new year starts, the business world undoubtedly needs to find solutions in order to face…

Everything you need to know about Knowledge Management

Knowledge is a key asset in every company, it is what allows your staff, and your organization to perform. As the saying goes: Knowledge is power.It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies…

5 Tips to Increase Sales with Chatbots This Holiday Season

Halloween, Thanksgiving, Black Friday, Christmas, Valentine’s Day, one of the busiest shopping periods of the year is just around the corner. For online retailers and e-commerce businesses, that often results in significantly higher support volume…

Inbenta Introduces its New Workspace

As part of its continuous evolution, Inbenta is now integrating all its products around a Customer Interaction Management platform, all orchestrated by our unique Symbolic AI. That means that as of September 2020, our customers…

GPT-3: A Tidal Wave of Hype

The Internet has been buzzing about GPT-3 for the past few days. Is it the “most powerful language model ever built” or not? (Spoiler: not really for many use cases, and we tell you about…

How to Create a WhatsApp Chatbot for your Business

With 25.6 million monthly active users in the US, WhatsApp is the third most used messaging app, after Facebook Messenger and Snapchat. The app has become an effective communication tool between friends, family, work teams,…

How to Build your Own Transactional Chatbot

Chatbots Magazine found out 67% of US millennials said they are likely to purchase products and services from brands using a chatbot. According to HubSpot, “47% of shoppers are open to purchasing items through a…

How to Boost your Digital Customer Experience

With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important for companies around the globe in order to attract and retain customers. So as a…

A Chatbot Is an Asset for your Customer Journey

Did you know that the abandonment rate for an e-commerce site varies from 55 to 80%? These are HUGE losses every year. You can avoid these same losses by deploying a chatbot to help out…

3 Tips on How to Frame an AI Chatbot Project

Before starting to work on a chatbot project, it is necessary to ask yourself three key questions about this solution: Why, How and What? These three questions should underlie any project launch, namely the nature…

What Makes a Chatbot Conversational?

Chatbots have become extraordinarily popular in recent years largely due to technological advances, but not all of them are created equals. From basic button-based bots to NLP-driven conversational chatbots, what differentiate them and most importantly,…

What Criteria Define the Best AI Chatbots?

Chatbots have become very common nowadays, so common that it is now easier than ever to develop a chatbot. But not all chatbots are created equals and their quality can vary immensely from one to…

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