Stories from Inbenta

December 7, 2017

What is the difference between a chatbot and a virtual assistant?

They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and…

November 21, 2017

AI doctors: how artificial intelligence can help medicine

With healthcare systems around the world under increasing pressure, artificial intelligence can provide a much-needed boost for doctors.

November 13, 2017

The history of the search engine: from index cards to the AI chatbot

One of the greatest improvements brought about by the internet is the ability to find answers to almost anything almost…

October 31, 2017

AI sport, it’s in the game

This article looks at the practical applications of artificial intelligence AI in Sport. How long before every athlete is AI-powered?

October 23, 2017

What is a decision tree and why should my chatbot use it?

The most effective way to discover the intent behind your customer's questions and provide the right answer is by using…

October 10, 2017

How to build the perfect knowledge base: the tools you will need

The advantage of employing an effective knowledge base is clear and the results are a win for both customer and…

August 24, 2017

What is a Webhook and how can I use them?

The Webhook is increasingly being used by companies hoping to improve their customer experience. But what exactly are they and…

August 16, 2017

How to choose the best channel for your chatbot

The chatbot is becoming a common fixture for companies online. The big question for them is which channel should they…

August 7, 2017

AI travel: how your next travel agent could be a chatbot

From improved customer search to AI travel bots, artificial intelligence could ensure the vacation from hell becomes a thing of…

August 2, 2017

World hunger: how AI can solve one of our greatest problems

Machine learning and artificial intelligence can provide the answer to one of the world’s most pressing questions: how to tackle…

July 18, 2017

Chatbot intents: how to build the perfect customer experience from FAQs

Chatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into…

May 12, 2017

Senior citizens: how they can benefit from chatbots and artificial intelligence

The advancement in artificial intelligence and chatbots has come at a perfect time to assist senior citizens in an aging…

May 5, 2017

How law firms are taking advantage of the latest advancements in AI

While it has been slower than other industries to embrace the benefits of artificial intelligence, law firms are finally recognizing…

March 24, 2017

Chatbots: a comprehensive guide to the future of communication

Artificial intelligence is expected to double the annual economic growth rate in 12 developed countries and boost labor productivity by…

March 20, 2017

Three problems with Facebook chatbots

April 12, 2016 was the day when Facebook nailed its blue and white colors to the mast and revealed what…