What is Digital Self-Service?

Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation of such a solution, what are the different self-service solutions available today and if its…

Are Chatbots Actually Automating People?

Automation is pretty cool. It simply refers to a wide range of technologies that reduce human intervention in processes, especially those that are time-consuming and repetitive. But bots are sometimes perceived as a threat to…

How to Choose the Best AI Chatbot in 2021

Chatbots have become very common nowadays, so common that it is now easier than ever to develop a chatbot. But not all chatbots are created equals and their quality can vary immensely from one to…

Comparing Enterprise Chatbots with Basic Chatbots

“Hi, how can I help you?”Chatbots have taken websites by storm. Conversational AI technologies have transformed customer service point-of-contact interactions in sectors like eCommerce, airlines, banking & financial services, insurance, manufacturing, telecommunications, and many others.…

A Guide to Ticketing System Basics

Over the past several decades, customer experience has grown into a critical component of any company’s success. In our fiercely competitive digital world consumers are more powerful than ever and points of contact are ever…

Top 5 Customer Experience Trends for 2021

2020 has been a challenging year for businesses all around the globe and has impacted customer service and operations.As a new year starts, the business world undoubtedly needs to find solutions in order to face…