8 Must-Have Chatbot Features to Improve Customer Experience
In this article, we focus on some of the most important chatbot features that you need to consider to give your customers the best experience.
Why Self-Serve Support Is Only as Good as Content
Although investing in self-serve support is a great idea, it’s not enough. In this article, discover why you need to focus on providing good content to your users to ensure its success.
The Most Popular NLP Use Cases
In this article, discover some examples of the most popular Natural Language Processing use cases and how NLP has been applied in different industries.
Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots (2022)
In this article, we explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away.
How Can eCommerce Leverage Search to Increase Revenue?
With more than a million digital retail transactions happening every day, eCommerce websites are looking for ways to generate more revenue. In this article, we explain how you can increase revenue through your online store thanks to search.
Boost Enrollments and Enhance the Learning Experience with AI and an Education Chatbot
In this article, discover how chatbots are the latest tool to revolutionize the educational sector.
5 Ways Businesses Can Save Costs by Automating Customer Support
Discover how to save costs, boost customer satisfaction, and remain available 24/7 by automating customer support for your business.
Create Unique Customer Interactions with Inbenta and Zendesk Sunshine Conversations
We’re happy to introduce one of our most successful integration, the Zendesk Sunshine Conversations connector, bringing the best of Zendesk and Inbenta solutions together.
6 Effective Ways to Reduce High Call Volume in Your Call Center (2022)
In this blog, we’re covering 6 effective ways to reduce high call volume in your call center to help your agents respond to calls in a timely manner and improve the overall customer experience.
How to Satisfy Customer Needs thanks to Automation?
If you want your customers to stay loyal to your company, you should make sure that you understand exactly what they need. This will help you to deliver the right products and services at the right time. The idea is to try to anticipate what they might need before they ask for it as the […]
Time-To-Market of Conversational AI: Are Chatbots Worth it?
Time-to-market can definitely make or break the success of your chatbot. So is it really worth implementing? And if so, what do you need to take into account?
Inbenta Profiled in Conversational AI “Hot Vendor” report by Aragon Research
Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative
Comparing Enterprise Chatbots with Basic Chatbots
“Hi, how can I help you?” Chatbots have taken websites by storm. Conversational AI technologies have transformed customer service point-of-contact interactions in sectors like eCommerce, airlines, banking & financial services, insurance, manufacturing, telecommunications, and many…
How to Create the Perfect On-Site Search Experience?
On-site search is more than just a search bar at the top of your website, it’s an essential part of navigation, a vital part of how users interact with your organization.
This Trick Will Help You Uncover Trends From Your Support Data
Discover how to uncover trends from your support data with a unique content and conversational analysis tool for chatbots and search engines
We’ve analyzed 4 million chatbot conversations. Here’s what we found out.
We’ve analyzed 4 million chatbot conversations. We’ve compared transactional vs non-transactional chatbots. Here are the results and ROI.
How your business can benefit from proactive customer support
Proactive support is an approach that requires helping customers before they need to contact your support team. There isn’t one specific tool or feature that carries out this task; instead, it’s an overall plan incorporated into your customer service strategy and technology.
Your help site has a huge SEO potential. Here’s how to take advantage of it.
With 66% of web searches ending with no clicks, it is not only imperative for websites to appear on the first page of a Google search; important help content must also appear in SERPs.
Chatbots in Utilities: a Step Forward Towards CX Automation and Transactionality
Learn how an intelligent chatbot enables companies in the utility sector to automate customer experience and allow various transactions.
Chatbots in Telecom: Top 5 Reasons Why Telecom Companies Must Invest in Chatbots
Learn how chatbots have empowered telecom companies to reduce their waiting times, decrease call volume and increase customer satisfaction.
How Can Semantic Search Manage Long-tail Queries?
Learn how a search tool that understands long-tail queries can improve customer experience, NPS scores, and boost sales.
Introducing AppHub: Inbenta’s New Integrations Portal
Standalone projects can be successful at first, but building a holistic project will always require integrations with other systems. That’s why we’ve built a catalog of third-party integrations to help our customers add additional capabilities to their Inbenta projects (chatbot, live chat, help sites and more).
Chatbot Architecture: A Guide to Understanding The Structure of Chatbots
In this article, we examine how chatbots work, how to make a bot and everything you need to know to understand the structure of chatbot architecture.
Chatbot Best Practices 2022: 11 Tips & Tricks you Can Benefit from Today
Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help you avoid common mistakes and pitfalls that other companies have encountered. This will ensure that…