How to Create the Perfect On-Site Search Experience?
On-site search is more than just a search bar at the top of your website, it’s an essential part of navigation, a vital part of how users interact with your organization.
What Self-Service Rate Can You Expect from Artificial Intelligence?
We often get asked by prospects or even by our customers what the standard or benchmark for self-service is. This is a very legitimate question as organizations need to justify expenses and ensure all investments…
A Guide to Ticketing System Basics
Over the past several decades, customer experience has grown into a critical component of any company’s success. In our fiercely competitive digital world consumers are more powerful than ever and points of contact are ever…
Top 5 Customer Experience Trends for 2021
2020 has been a challenging year for businesses all around the globe and has impacted customer service and operations.As a new year starts, the business world undoubtedly needs to find solutions in order to face…
How to Leverage Chatbots for Streamlined Recruitment Efforts
Job hunting is a tiring activity. And the process behind job hunting has changed for both the employee and employer. Whereas before, all it took was a CV and personal interview, it’s normal for candidates…
Everything you need to know about Knowledge Management
Knowledge is a key asset in every company, it is what allows your staff, and your organization to perform. As the saying goes: Knowledge is power.It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies…
5 Tips to Increase Sales with Chatbots This Holiday Season
Halloween, Thanksgiving, Black Friday, Christmas, Valentine’s Day, one of the busiest shopping periods of the year is just around the corner. For online retailers and e-commerce businesses, that often results in significantly higher support volume…
Inbenta Announces Partnership with IntelePeer to Deliver Smarter Workflows to Customers
New Product Offering Defines How Voice, Messaging and Chatbots Interoperate
How to Survive the Avalanche of Customer Interactions with Automation
The digitization of shopping experiences in the past decade has seen the volume of interactions explode. The COVID-19 pandemic and lockdown that resulted from it added to that natural shift and amplified the trend, forcing…
Inbenta Launches a Podcast Series
We’re proud to announce the launch of our new podcast series, called “The Future of Customer Service”.
Inbenta Introduces its New Workspace
As part of its continuous evolution, Inbenta is now integrating all its products around a Customer Interaction Management platform, all orchestrated by our unique Symbolic AI. That means that as of September 2020, our customers…
Everyone Wants a Chatbot: How to Evaluate Chatbot Companies so You Chose the Best One
With the growing popularity of smart automation and bots, more and more businesses are interested in developing a chatbot of their own. Looking for a reliable software vendor can be challenging, so we’ve listed the…
GPT-3: A Tidal Wave of Hype
The Internet has been buzzing about GPT-3 for the past few days. Is it the “most powerful language model ever built” or not? (Spoiler: not really for many use cases, and we tell you about…
How to Create a WhatsApp Chatbot for your Business
With 25.6 million monthly active users in the US, WhatsApp is the third most used messaging app, after Facebook Messenger and Snapchat. The app has become an effective communication tool between friends, family, work teams,…
How to Build your Own Transactional Chatbot
Chatbots Magazine found out 67% of US millennials said they are likely to purchase products and services from brands using a chatbot. According to HubSpot, “47% of shoppers are open to purchasing items through a…
How CERN Faces the Pandemic the Digital Way – A Customer Success Story
We are very pleased to have a new strategic partner, Ilem S.A., that enables us to expand our services throughout the Swiss Market.
Chatbot Best Practices: 8 Tips & Tricks you Can Benefit from Today
Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help you avoid common mistakes and pitfalls that other companies have encountered. This will ensure that…
How to Boost your Digital Customer Experience
With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important for companies around the globe in order to attract and retain customers. So as a…
Why Most AI Chatbot Projects Fail: 7 Mistakes and How to Avoid Them
There are many reasons companies deploy AI chatbots. For some companies, it is part of a global digital transformation and self-service improvement. For others, it can be a way to create a buzz or -…
A Chatbot Is an Asset for your Customer Journey
Did you know that the abandonment rate for an e-commerce site varies from 55 to 80%? These are HUGE losses every year. You can avoid these same losses by deploying a chatbot to help out…
Increase in Chatbot Inquiries during the COVID-19 Pandemic
As demonstrated by the Coronavirus pandemic, a crisis does not give any warning, it appears suddenly and takes us by surprise. Therefore, being prepared makes a huge difference between being able to respond quickly and…
3 Tips on How to Frame an AI Chatbot Project
Before starting to work on a chatbot project, it is necessary to ask yourself three key questions about this solution: Why, How and What? These three questions should underlie any project launch, namely the nature…
What Makes a Chatbot Conversational?
Chatbots have become extraordinarily popular in recent years largely due to technological advances, but not all of them are created equals. From basic button-based bots to NLP-driven conversational chatbots, what differentiate them and most importantly,…
What Criteria Define the Best AI Chatbots?
Chatbots have become very common nowadays, so common that it is now easier than ever to develop a chatbot. But not all chatbots are created equals and their quality can vary immensely from one to…