Stories from Inbenta

According to IBM, businesses globally spend over $1.3 trillion each year in order to handle approximately 265 billion customer service…

Any online customer service inevitably has to deal with unsatisfied customers. Whether on social networks, by email or in comments,…

With technological advancements, the way people now plan their travels has changed. As a consequence, travel companies need to adapt,…

Revenue generated by e-commerce websites keeps on rising, reaching approximately 547 billion dollars in 2019 in the US only. (Source). …

Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation…

Inbenta's NLP is informed by a large and comprehensive Lexicon Dictionary that includes hundreds of thousands of semantic relationships that…

Where did the robot come from?

Brace yourself: the holidays are coming.

Why you shouldn't use Machine Learning as a substitute for real NLP.

Critical security measures that work toward the safe deployment of your chatbot.

When it comes to automating customer interactions, user experience is everything.

In addition to handling customer requests, chatbots deliver incredible business value by streamlining the workflows of internal employees.

They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and…

With healthcare systems around the world under increasing pressure, artificial intelligence can provide a much-needed boost for doctors.