What Is A Conversational User Interface (CUI) & How to Leverage It
How do chatbots enable people and computer systems to interact using voice or text? Discover what is a conversational user interface and how to leverage it.
8 Best Practices to Boost Your First Contact Resolution Rate
FCR reduces churn and turns customers into brand fans, but how do you increase your first call resolution rate? Here some best practices!
How to Face the ‘Great Resignation’—and Increase Employee Retention
If you’ve been away for the past few weeks or months—let’s say on holidays or on a spiritual retreat—you might have not heard about the Great Resignation yet. It’s been all over the media and CEOs around the world are throwing up their hands. But what is really happening, and also, why?
4 Conversational Support Tips to Make Lifelong Customers
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
Improve Conversation Quality by Testing Your Chatbots – Integration with Botium
Inbenta is always working at providing a holistic experience for our Customers. To make this possible, We partner with other products that augment Inbenta’s offering. Happy to announce our new integration with Botium.
Why Voice Chatbots Are Set to Disrupt Customer Service
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
What is a metabot? Why should you choose one for your chatbot project?
If you are building a chatbot that needs to have transactional capabilities chances are you’ll need to stack different bots to be able to process these complex requests. That’s when metabots come handy.
Boost Confidence and Customer Service With AI-Driven FAQ Software
Discover in this article why implementing a smart FAQ or knowledge management solution can help answer customer requests and doubts and strengthens brand loyalty and trust.
8 Airline Chatbot Use Cases You’ll Want to Implement
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
What Is Predictive Search? Reasons & Tips to Implement It
Discover how predictive search anticipates the needs of a user by making suggestions as they type in a search bar
Chatbot Intents: How to Build the Perfect Customer Experience From FAQs
Chatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into a knowledge base as chatbot intents.
Chatbot UX: 5 Ways to Keep Customers Engaged
When it comes to automating customer interactions, user experience is everything. Discover 5 ways to keep customers engaged through chatbot UX.
Reach a wider audience with multilingual chatbots
While brands are rushing to release bots for Facebook Messenger, Kik, Slack, and other channels, some are still missing one important element to diversifying their chatbot array–multilingualism.
NLP vs. Machine Learning Approaches in Chatbot Instances
Chatbot instances can act very differently depending on whether they’re based on NLP or machine learning approaches. Here’s a practical example of that.
Website findability: How autocomplete and semantic search affect the customer experience
If you’ve spent any appreciable time on the Internet, you’ve undoubtedly experienced one of the great joys—or frustrations—of being online: the often hilarious results of autocomplete.
10 Cool Chatbot Examples to Inspire Your Project
Building a chatbot can feel overwhelming. What is important? What isn’t? What should I keep an eye on? In our latest blog post, we’ve gathered 10 cool chatbot examples to inspire you.
Chatbot Integration With Skype for Business
Chatbots are one of the hottest trends in tech and are the present and future of customer support. Discover how to integrate a chatbot with Skype business through Inbenta.
Top Knowledge Management KPIs Bring Power To Your Strategy
We’ve listed the top Knowledge Management KPIs to help you make sure your KMS strategy is solid and leads to success.
Launching Inbenta’s Partner Ecosystem
Over the past few years, Inbentahas been expanding and growing rapidly, much of it on its own account, but also, thanks to a few strong partnerships that we’ve built along the way.
Proactive vs. Reactive Chatbots – Pros and Cons
One feature that can tell apart two different types of chatbot instances is the way they engage with customers. That’s when we talk about reactive and proactive chatbots.
What is Digital Self-Service?
Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation of such a solution, what are the different self-service solutions available today and if its…
What Is the Difference Between a Chatbot and a Virtual Assistant?
They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and a virtual assistant?
Increase Productivity and Improve Employee Retention with HR Service Automation
Digital transformation is affecting nearly all industry verticals and sectors, as companies begin to look to technology to facilitate processes, strategies and save resources.
5 Ways to Use Chatbots for Internal Employees
In addition to handling customer requests, chatbots can also be used by internal employees. Read about the 5 different applications to deliver incredible business value by streamlining the workflows.