Stories from Inbenta

Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help…

With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important…

There are many reasons companies deploy AI chatbots. For some companies, it is part of a global digital transformation and…

Did you know that the abandonment rate for an e-commerce site varies from 55 to 80%? These are HUGE losses…

As demonstrated by the Coronavirus pandemic, a crisis does not give any warning, it appears suddenly and takes us by…

Before starting to work on a chatbot project, it is necessary to ask yourself three key questions about this solution:…

Chatbots have become extraordinarily popular in recent years largely due to technological advances, but not all of them are created…

Are you thinking about adding an AI-powered chatbot to your website in order to improve your customer care, extend the…

Since its foundation as an academic discipline in 1955, Artificial Intelligence (AI) research field has been divided into different camps,…

Contrary to what one might think, the use of email to reach customer service is still on the rise. There…

According to IBM, businesses globally spend over $1.3 trillion each year in order to handle approximately 265 billion customer service…

Any online customer service inevitably has to deal with unsatisfied customers. Whether on social networks, by email or in comments,…

With technological advancements, the way people now plan their travels has changed. As a consequence, travel companies need to adapt,…

Revenue generated by e-commerce websites keeps on rising, reaching approximately 547 billion dollars in 2019 in the US only. (Source). …

Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation…