If you’ve been away for the past few weeks or months—let’s say on holidays or on a spiritual retreat—you might have not heard about the Great Resignation yet. It’s been all over the media and CEOs around the world are throwing up their hands. But what is really happening, and also, why?
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
Inbenta is always working at providing a holistic experience for our Customers. To make this possible, We partner with other products that augment Inbenta’s offering. Happy to announce our new integration with Botium.
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
If you are building a chatbot that needs to have transactional capabilities chances are you’ll need to stack different bots to be able to process these complex requests. That’s when metabots come handy.
Discover in this article why implementing a smart FAQ or knowledge management solution can help answer customer requests and doubts and strengthens brand loyalty and trust.
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
Discover how predictive search anticipates the needs of a user by making suggestions as they type in a search bar
Chatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into a knowledge base as chatbot intents.
When it comes to automating customer interactions, user experience is everything. Discover 5 ways to keep customers engaged through chatbot UX.
While brands are rushing to release bots for Facebook Messenger, Kik, Slack, and other channels, some are still missing one important element to diversifying their chatbot array–multilingualism.
Chatbot instances can act very differently depending on whether they’re based on NLP or machine learning approaches. Here’s a practical example of that.
If you’ve spent any appreciable time on the Internet, you’ve undoubtedly experienced one of the great joys—or frustrations—of being online: the often hilarious results of autocomplete.
Building a chatbot can feel overwhelming. What is important? What isn’t? What should I keep an eye on? In our latest blog post, we’ve gathered 10 cool chatbot examples to inspire you.
Chatbots are one of the hottest trends in tech and are the present and future of customer support. Discover how to integrate a chatbot with Skype business through Inbenta.
We’ve listed the top Knowledge Management KPIs to help you make sure your KMS strategy is solid and leads to success.
Over the past few years, Inbentahas been expanding and growing rapidly, much of it on its own account, but also, thanks to a few strong partnerships that we’ve built along the way.
One feature that can tell apart two different types of chatbot instances is the way they engage with customers. That’s when we talk about reactive and proactive chatbots.
Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation of such a solution, what are the different self-service solutions available today and if its…
They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and a virtual assistant?
Digital transformation is affecting nearly all industry verticals and sectors, as companies begin to look to technology to facilitate processes, strategies and save resources.
In addition to handling customer requests, chatbots can also be used by internal employees. Read about the 5 different applications to deliver incredible business value by streamlining the workflows.
Automation is pretty cool. It simply refers to a wide range of technologies that reduce human intervention in processes, especially those that are time-consuming and repetitive. But bots are sometimes perceived as a threat to…
Knowledge is a key asset in every company, it is what allows your staff, and your organization to perform. Knowledge is power. But what is Knowledge Management and why implement a Knowledge Management System?
