Stories from Inbenta

With 25.6 million monthly active users in the US, WhatsApp is the third most used messaging app, after Facebook Messenger…

Chatbots Magazine found out 67% of US millennials said they are likely to purchase products and services from brands using…

We are very pleased to have a new strategic partner, Ilem S.A., that enables us to expand our services throughout…

Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help…

With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important…

There are many reasons companies deploy AI chatbots. For some companies, it is part of a global digital transformation and…

Did you know that the abandonment rate for an e-commerce site varies from 55 to 80%? These are HUGE losses…

As demonstrated by the Coronavirus pandemic, a crisis does not give any warning, it appears suddenly and takes us by…

Before starting to work on a chatbot project, it is necessary to ask yourself three key questions about this solution:…

Chatbots have become extraordinarily popular in recent years largely due to technological advances, but not all of them are created…

Chatbots have become very common nowadays, so common that it is now easier than ever to develop a chatbot. But…

Are you thinking about adding an AI-powered chatbot to your website in order to improve your customer care, extend the…

Since its foundation as an academic discipline in 1955, Artificial Intelligence (AI) research field has been divided into different camps,…

Contrary to what one might think, the use of email to reach customer service is still on the rise. There…

According to IBM, businesses globally spend over $1.3 trillion each year in order to handle approximately 265 billion customer service…