Stories from Inbenta

New Product Offering Defines How Voice, Messaging and Chatbots Interoperate

The digitization of shopping experiences in the past decade has seen the volume of interactions explode. The COVID-19 pandemic and…

We're proud to announce the launch of our new podcast series, called "The Future of Customer Service".

As part of its continuous evolution, Inbenta is now integrating all its products around a Customer Interaction Management platform, all…

With the growing popularity of smart automation and bots, more and more businesses are interested in developing a chatbot of…

The Internet has been buzzing about GPT-3 for the past few days. Is it the “most powerful language model ever…

With 25.6 million monthly active users in the US, WhatsApp is the third most used messaging app, after Facebook Messenger…

Chatbots Magazine found out 67% of US millennials said they are likely to purchase products and services from brands using…

We are very pleased to have a new strategic partner, Ilem S.A., that enables us to expand our services throughout…

Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help…

With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important…

There are many reasons companies deploy AI chatbots. For some companies, it is part of a global digital transformation and…

Did you know that the abandonment rate for an e-commerce site varies from 55 to 80%? These are HUGE losses…

As demonstrated by the Coronavirus pandemic, a crisis does not give any warning, it appears suddenly and takes us by…

Before starting to work on a chatbot project, it is necessary to ask yourself three key questions about this solution:…