Stories from Inbenta

March 5, 2019

Are Chatbots Actually Automating People?

January 10, 2019

Uncanny Valley: The Dark Origins of the Robot

Where did the robot come from?

November 13, 2018

4 Customer Service Tips for the Holiday Season

Brace yourself: the holidays are coming.

November 1, 2018

Case Study: Machine Learning vs. Natural Language Processing

Why you shouldn't use Machine Learning as a substitute for real NLP.

September 4, 2018

6 Ways to Securely Implement your AI-based Chatbot

Critical security measures that work toward the safe deployment of your chatbot.

August 16, 2018

Chatbot UX: 6 Ways to Keep Customers Engaged

When it comes to automating customer interactions, user experience is everything.

July 2, 2018

5 Ways to Use Chatbots for Internal Employees

In addition to handling customer requests, chatbots deliver incredible business value by streamlining the workflows of internal employees.

December 7, 2017

What is the difference between a chatbot and a virtual assistant?

They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and…

November 21, 2017

AI doctors: how artificial intelligence can help medicine

With healthcare systems around the world under increasing pressure, artificial intelligence can provide a much-needed boost for doctors.

November 13, 2017

The history of the search engine: from index cards to the AI chatbot

One of the greatest improvements brought about by the internet is the ability to find answers to almost anything almost…

October 31, 2017

AI sport, it’s in the game

This article looks at the practical applications of artificial intelligence AI in Sport. How long before every athlete is AI-powered?

October 23, 2017

What is a decision tree and why should my chatbot use it?

The most effective way to discover the intent behind your customer's questions and provide the right answer is by using…

October 10, 2017

How to build the perfect knowledge base: the tools you will need

The advantage of employing an effective knowledge base is clear and the results are a win for both customer and…

August 24, 2017

What is a Webhook and how can I use them?

The Webhook is increasingly being used by companies hoping to improve their customer experience. But what exactly are they and…

August 16, 2017

How to choose the best channel for your chatbot

The chatbot is becoming a common fixture for companies online. The big question for them is which channel should they…