How to Satisfy Customer Needs thanks to Automation?

If you want your customers to stay loyal to your company, you should make sure that you understand exactly what they need. This will help you to deliver the right products and services at the right time. The idea is to try to anticipate what they might need before they ask for it as the […]

Comparing Enterprise Chatbots with Basic Chatbots

“Hi, how can I help you?” Chatbots have taken websites by storm. Conversational AI technologies have transformed customer service point-of-contact interactions in sectors like eCommerce, airlines, banking & financial services, insurance, manufacturing, telecommunications, and many…

How your business can benefit from proactive customer support

Proactive support is an approach that requires helping customers before they need to contact your support team. There isn’t one specific tool or feature that carries out this task; instead, it’s an overall plan incorporated into your customer service strategy and technology.

Introducing AppHub: Inbenta’s New Integrations Portal

Standalone projects can be successful at first, but building a holistic project will always require integrations with other systems. That’s why we’ve built a catalog of third-party integrations to help our customers add additional capabilities to their Inbenta projects (chatbot, live chat, help sites and more).