Stories from Inbenta

4 Customer Service Tips for the Holiday Season

Brace yourself: the holidays are coming.

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Case Study: Machine Learning vs. Natural Language Processing

Why you shouldn't use Machine Learning as a substitute for real NLP.

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6 Ways to Securely Implement your AI-based Chatbot

Critical security measures that work toward the safe deployment of your chatbot.

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Chatbot UX: 6 Ways to Keep Customers Engaged

When it comes to automating customer interactions, user experience is everything.

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5 Ways to Use Chatbots for Internal Employees

In addition to handling customer requests, chatbots deliver incredible business value by streamlining the workflows of internal employees.  

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What is the difference between a chatbot and a virtual assistant?

They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and…

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AI doctors: how artificial intelligence can help medicine

With healthcare systems around the world under increasing pressure, artificial intelligence can provide a much-needed boost for doctors.

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The history of the search engine: from index cards to the AI chatbot

One of the greatest improvements brought about by the internet is the ability to find answers to almost anything almost…

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AI sport, it’s in the game

This article looks at the practical applications of artificial intelligence AI in Sport. How long before every athlete is AI-powered?

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What is a decision tree and why should my chatbot use it?

The most effective way to discover the intent behind your customer's questions and provide the right answer is by using…

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How to build the perfect knowledge base: the tools you will need

The advantage of employing an effective knowledge base is clear and the results are a win for both customer and…

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What is a Webhook and how can I use them?

The Webhook is increasingly being used by companies hoping to improve their customer experience. But what exactly are they and…

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How to choose the best channel for your chatbot

The chatbot is becoming a common fixture for companies online. The big question for them is which channel should they…

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Facebook chatbot: why bots creating a new language is a good thing

A Facebook chatbot speaking its own language should not be a cause for concern. If anything, it should be celebrated.…

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AI travel: how your next travel agent could be a chatbot

From improved customer search to AI travel bots, artificial intelligence could ensure the vacation from hell becomes a thing of…

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