In this session, Marek Dziedzic, Inbenta's Head of AI Strategy and Implementation, does a live walkthrough of the Inbenta Encore CX AI platform. Encore was built so the people who own the content — not IT, not engineering — control not just what the AI says, but what it does. Inbenta Encore is designed for CX resolution. One system handles self-service, AI assistants, and live agent support off a single governed knowledge base and through an intuitive, easy-to-use UI. Encore was recently named a Core Performer in the CMP Prism for both Chatbot/Virtual Agent and Voicebot/Conversational IVR. Marek has helped shape the architecture decisions behind the platform. He'll show you the mechanics behind Encore's AI Orchestration: how it keeps answers accurate at +98% without generating them at runtime, reducing token use by 40-60%. He’ll demonstrate how it scales knowledge from a single ingestion into thousands of intents across languages. And he’ll show how self-service, AI assistants, and live agents each draw from the same sources so answers are consistent between channels. See how easy it has become to get content ingested and turned into verified, sourced answers in under an hour. Bring your toughest questions: Marek will answer them live.