The Future of Customer Service by Inbenta
Welcome to our podcast, where we interview key personalities across industries to get a better understanding of the latest customer service and experience trends.
Seamly
Endre David
Podcast #34 – Digital and Voice Channels Are Converging
- Episode #34
SeamlyEndre DavidPodcast #34 – Digital and Voice Channels Are Converging
- Episode #33
Simple TVVickmar Martinez & Yenny VelazquezPodcast #33 – Artificial Intelligence is the Future of Customer Service
- Episode #32
CrowdlinkerAram MelkoumovPodcast #32 – Data access will open up the possibility for AI to grow
- Episode #31
NeoenergiaRenato SuplicyPodcast #31 – Keep the Human at the Center of your Digital Strategy
- Episode #30
PATJohn BallPodcast #30 – Reasoning Engines and the Truth About AI
- Episode #29
AI GuidesJohn Stroud and Jen ShellinckPodcast #29 – Why Do So Many AI Projects Fail?
- Episode #28
PhoneMyBotLivio PugliesePodcast #28 – Voice bots and IVR Systems – The Future of On-Call Support
- Episode #27
Mitsubishi Chemical Advanced MaterialsRoy van GriesvenPodcast #27 – Customer Service Digitalization in Manufacturing Industries
- Episode #26
HeadlessCreatorMarcelo LewinPodcast #26 – Headless Technology and the Future of Omnichannel
- Episode #25
AI AssociationJoshua JacksonPodcast #25 – The Cross-Industry Value of AI
- Episode #24
elaboratumFabien ReinkemeierPodcast #24 – Understanding Behavioral Bot Design
- Episode #23
Conversation Design InstituteHans van DamPodcast #23 What Does it Take to Design a Good Conversational AI?
- Episode #22
InbentaChris BechtelPodcast #22: How to Create a Great Search Experience
- Episode #21
The Tennis & Golf CompanyAndru CastlePodcast #21: How to Start a Customer Service Department
- Episode #20
CS-tunersAndreas KnoefelPodcast #20: Own the financial aspect in customer support
- Episode #19
InbentaAndrea PaltenPodcast #19: Top 5 Customer Experience Trends for 2021
- Episode #18
Freelance ConsultantCharlotte PurvisPodcast #18: Lessons from a Customer Service Consultant
- Episode #17
GSKJoe ClancyPodcast #17: How to always deliver the major objectives
- Episode #16
VP of Customer Success at SynapseLauren Larson DiehlPodcast #16: Customer success from a Fortune 100 company to a start-up organization
- Episode #15
nThriveDave SeatonPodcast #15: Customer research is one of the most vital things you can do for success
- Episode #14
The DotcomPaul CollinsPodcast #14: How sales and customer support work best together
- Episode #13
InbentaJordi TorrasPodcast #13: Inbenta’s CEO on the future of AI, Sci-Fi, and customer service
- Episode #12
Alterra Mountain CompanyVanessa Day & David HarrisonPodcast #12: How Alterra Mountain Company leverages Inbenta
- Episode #11
SamsungPatrick BangertPodcast #11: All things artificial intelligence with the VP of AI at Samsung
- Episode #10
FastSpringSara FeldmanPodcast #10: How to better leverage knowledge for customer success
- Episode #9
FinancialForceAdamo MainoPodcast #9: Use metrics that matter with your customer support staff
- Episode #8
Hewlett PackardAnju SharmaPodcast #8: A chatbot product manager talks about the future of AI
- Episode #7
Open TableMatthew CaronPodcast #7: The time for AI is now
- Episode #6
CremaMichael GeorgePodcast #6: Trust is vital for a well functioning customer service department
- Episode #5
AMTRAKKevin KvechPodcast #5: Employee satisfaction leads to better customer service
- Episode #4
FranConnectIrene GriffinPodcast #4: Empathy is the key to success
- Episode #3
Qumu IncScott GilbertPodcast #3: How to measure customer success
- Episode #2
Continental Aerospace TechnologiesStephen BourdouPodcast #2: Global organization during COVID times
- Episode #1
CohesityMike GracePodcast #1: How to get to a 95 NPS score in customer service
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