The Future of Customer Service by Inbenta
Welcome to our podcast, where we interview key personalities across industries to get a better understanding of the latest customer service and experience trends.

Seamly
Endre David
Podcast #34 – Digital and Voice Channels Are Converging
- Episode #34SeamlyEndre David
Podcast #34 – Digital and Voice Channels Are Converging
- Episode #33Simple TVVickmar Martinez & Yenny Velazquez
Podcast #33 – Artificial Intelligence is the Future of Customer Service
- Episode #32CrowdlinkerAram Melkoumov
Podcast #32 – Data access will open up the possibility for AI to grow
- Episode #31NeoenergiaRenato Suplicy
Podcast #31 – Keep the Human at the Center of your Digital Strategy
- Episode #30PATJohn Ball
Podcast #30 – Reasoning Engines and the Truth About AI
- Episode #29AI GuidesJohn Stroud and Jen Shellinck
Podcast #29 – Why Do So Many AI Projects Fail?
- Episode #28PhoneMyBotLivio Pugliese
Podcast #28 – Voice bots and IVR Systems – The Future of On-Call Support
- Episode #27Mitsubishi Chemical Advanced MaterialsRoy van Griesven
Podcast #27 – Customer Service Digitalization in Manufacturing Industries
- Episode #26HeadlessCreatorMarcelo Lewin
Podcast #26 – Headless Technology and the Future of Omnichannel
- Episode #25AI AssociationJoshua Jackson
Podcast #25 – The Cross-Industry Value of AI
- Episode #24elaboratumFabien Reinkemeier
Podcast #24 – Understanding Behavioral Bot Design
- Episode #23Conversation Design InstituteHans van Dam
Podcast #23 What Does it Take to Design a Good Conversational AI?
- Episode #22InbentaChris Bechtel
Podcast #22: How to Create a Great Search Experience
- Episode #21The Tennis & Golf CompanyAndru Castle
Podcast #21: How to Start a Customer Service Department
- Episode #20CS-tunersAndreas Knoefel
Podcast #20: Own the financial aspect in customer support
- Episode #19InbentaAndrea Palten
Podcast #19: Top 5 Customer Experience Trends for 2021
- Episode #18Freelance ConsultantCharlotte Purvis
Podcast #18: Lessons from a Customer Service Consultant
- Episode #17GSKJoe Clancy
Podcast #17: How to always deliver the major objectives
- Episode #16VP of Customer Success at SynapseLauren Larson Diehl
Podcast #16: Customer success from a Fortune 100 company to a start-up organization
- Episode #15nThriveDave Seaton
Podcast #15: Customer research is one of the most vital things you can do for success
- Episode #14The DotcomPaul Collins
Podcast #14: How sales and customer support work best together
- Episode #13InbentaJordi Torras
Podcast #13: Inbenta’s CEO on the future of AI, Sci-Fi, and customer service
- Episode #12Alterra Mountain CompanyVanessa Day & David Harrison
Podcast #12: How Alterra Mountain Company leverages Inbenta
- Episode #11SamsungPatrick Bangert
Podcast #11: All things artificial intelligence with the VP of AI at Samsung
- Episode #10FastSpringSara Feldman
Podcast #10: How to better leverage knowledge for customer success
- Episode #9FinancialForceAdamo Maino
Podcast #9: Use metrics that matter with your customer support staff
- Episode #8Hewlett PackardAnju Sharma
Podcast #8: A chatbot product manager talks about the future of AI
- Episode #7Open TableMatthew Caron
Podcast #7: The time for AI is now
- Episode #6CremaMichael George
Podcast #6: Trust is vital for a well functioning customer service department
- Episode #5AMTRAKKevin Kvech
Podcast #5: Employee satisfaction leads to better customer service
- Episode #4FranConnectIrene Griffin
Podcast #4: Empathy is the key to success
- Episode #3Qumu IncScott Gilbert
Podcast #3: How to measure customer success
- Episode #2Continental Aerospace TechnologiesStephen Bourdou
Podcast #2: Global organization during COVID times
- Episode #1CohesityMike Grace
Podcast #1: How to get to a 95 NPS score in customer service
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