CCW Digital 2026 Analyst Report
Your agentic AI is only as ready as the foundation underneath it.
As few as 1-in-4 customers say their service experience feels personalized. CCW Digital's 2026 analyst report, featuring insights from Inbenta CEO Melissa Solis, breaks down the four blockers stalling proactive CX, and what separates the organizations that scale agentic AI from the ones that stall.
25%
of customers say their service experience is highly personalized
82%
say their experience feels inconsistent across channels
4
foundational blockers stalling most agentic AI rollouts
What's inside
Read a sample below
Read a sample below
Read a sample below
Featuring insights from Melissa Solis, CEO of Inbenta, this report breaks down why proactive CX efforts stall before they scale, and what the readiness gap actually looks like from the inside.
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