CCW Digital Market Study
First-contact resolution has changed. Your roadmap should too.
Three-in-five consumers felt the customer experience regressed in 2025. The organizations that will lead in 2030 are not waiting for the technology to mature — they are making specific architectural decisions today.
3 in 5
consumers say CX got worse in 2025
+90%
languages today’s voice AI can handle
30 days
to ship a safe, first deployment
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