DALLAS, TX – October 4, 2024 – Inbenta, a customer experience platform powered by AI, has won the award for Best Customer Engagement Programme at the 2024 PAY360 Awards in London, UK.
The award is for Inbenta’s work with Nationwide Building Society in the UK, developing a digital learning platform that helped Nationwide more than double digital adoption among mobile customers.
The Discover Mobile platform gives Nationwide’s frontline staff an always-on tool for learning, training, and communication, while allowing mobile users to learn and demo digital features.
"Our partnership with Nationwide Building Society demonstrates how technology, when correctly leveraged, can transform customer interactions," says Brett Petersen, Chief Revenue Officer at Inbenta. “This award highlights the incredible potential of AI in reshaping customer experiences and driving digital engagement.”
About Inbenta
Inbenta’s AI-powered product suite — Chatbot, Knowledge, Search, Assist, and Learn — helps automate interactions, improve customer experience, and deliver proven ROI. Inbenta is headquartered in Dallas, TX, with regional offices in the U.S., UK, Canada, Europe, Brazil, and Japan. More than 1,000 global brands across industries, uses cases, and markets use the Inbenta platform.