DALLAS, TX – December 27, 2024 – Inbenta, a leading provider of AI-powered customer and employee experience solutions, today announced it has been named a Major Player in the IDC MarketScape: Worldwide Knowledge Discovery Software for External-Facing Use Cases 2024 Vendor Assessment (doc # US51813424, November 2024). The report evaluated vendors based on a comprehensive framework assessing their current capabilities and future strategies in the knowledge discovery software market.
"We are thrilled to be recognized by the IDC MarketScape as a Major Player in knowledge discovery software for external-facing use," says Inbenta CEO Melissa Solis. "We believe this recognition is a testament to our commitment to providing innovative and intelligent solutions that help organizations deliver exceptional customer experiences."
Inbenta's platform uses Neuro-Symbolic AI and Natural Language Processing (NLP) to analyze user queries and intent to deliver contextual, personalized responses with +99% accuracy. The platform offers a suite of related products that can be purchased as part of a full suite or separately, including semantic search, conversational chat, agent assist, knowledge management and interactive demo solutions.
Inbenta believes that the future of knowledge discovery lies in the ability to provide users with accurate, relevant, and personalized answers to their questions. By leveraging the latest advances in AI and machine learning, Inbenta is empowering organizations to deliver exceptional customer experiences across multiple workflows. From increasing product adoption to reducing ticket volume, Inbenta's unified platform is designed to meet the evolving expectations of today's consumers while helping businesses do more with less.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
About Inbenta
Inbenta is a global leader in AI-powered customer and employee experience solutions. Its Conversational AI platform empowers businesses to automate customer interactions, reduce support costs, and improve customer satisfaction. With a strong focus on innovation and customer success, Inbenta is trusted by leading brands worldwide to deliver exceptional experiences across all channels.