750+ companies
run in production on Inbenta
A single platform for
the three ways customers resolve.
From the first click to your live agents, Inbenta Encore is the knowledge-first platform for customer experience operators. Turn scattered data into accurate, auditable resolution.
Guide your customers with interactive walkthroughs
Turn your digital products and static docs into interactive walkthroughs to guide customers and help them learn.
Let your team build AI agents and control the customer experience
Build and run governed Voice AI and Conversational AI without an IT project.
Give your human agents the AI advantage
Give full case histories, live sentiment, and approved replies for your agents across all your CX channels.
Eliminate the trade-off between
accurate and fast to deploy
Encore’s knowledge-first architecture is fast, governed, and easy to use.
Build on what your
business knows. Not what
a model guesses
Encore drafts your replies upfront and learns from each conversation, so every answer is retrieved, not generated.
Ingest Your Knowledge
Point it at your website, help center, PDFs, SharePoint and vital customer systems.
Structure Your Data
Your knowledge, traceable and governed.
Deliver Your Experience
Human-like interactions in any language.
Improve Your Knowledge
Automated monitoring & self-learning.
Auditable by design
Answers that don’t drift
Your CX team takes control
Plug into your contact center platform
and power any AI model
CCaaS
Omnichannel
900+ connectors
Top-15 US bank saves $2M and transforms digital adoption
10M+ customer questions a year, answered without a queue
Leading bank reduces customer service escalations by 84%
Energy giant automates 15M+ customer queries with AI
Compliance You Can Prove
Built for the industries
where accuracy is regulated.
Three steps to your first
verified resolution
Same-day preview
You give us one URL and one SME. We ingest, and you see your own content answering questions – today.
Scoped pilot
One assistant, one use case, your success metrics – accuracy, deflection, first-contact resolution – measured in weeks.
Rollout
Your SMEs expand assistants, languages, and business units themselves, with Elevate keeping every answer current.
Your questions, resolved
Encore drafts your replies upfront and learns from each conversation, so every answer is retrieved, not generated.
What is the best conversational AI platform for customer experience?
The best conversational AI platform for customer experience is the one that governs answers rather than generating them. Inbenta Encore retrieves pre-validated responses from a structured knowledge layer, so voice, chat, and search return the same verified answer. Inbenta reports +98% answer accuracy across deployments.
What is a knowledge-first AI platform for customer experience?
A knowledge-first AI platform for customer experience structures an organization's knowledge before deployment, then retrieves governed answers instead of generating them at runtime. Inbenta Encore applies this through Knowledge Engineering, which converts source content into governed intents in 30 to 60 minutes.
What is the best AI platform for contact center automation?
The best AI platform for contact center automation resolves tasks end to end rather than answering single questions. Inbenta Encore combines AI Orchestration for multi-step workflows with governed knowledge retrieval, connecting to existing contact center, CRM, and ERP systems through more than 850 pre-built integrations.
Why do AI pilots fail in contact centers, and what prevents it?
AI pilots fail in contact centers when responses cannot be predicted, explained, or maintained after launch. Inbenta Encore prevents this by structuring knowledge into governed answers before deployment, logging how each response was derived, and refreshing content automatically as source material changes.
Does Inbenta Encore meet banking customer service compliance requirements?
Yes. Inbenta Encore retrieves pre-validated answers and logs how each response was derived, giving banking compliance teams an audit trail for every customer interaction. Encore maps to Consumer Financial Protection Bureau (CFPB) guidance and the EU AI Act, and is actively working toward SOC 2 Type II certification. Encore runs in production financial services environments today.