750+ companies
run in production on Inbenta
A single platform for
the three ways customers resolve.
From the first click to your live agents, Inbenta Encore is the knowledge-first platform for customer experience operators. Turn scattered data into accurate, auditable resolution.
Guide your customers with interactive walkthroughs
Turn your digital products and static docs into interactive walkthroughs to guide customers and help them learn.
Let your team build AI agents and control the customer experience
Build and run governed Voice AI and Conversational AI without an IT project.
Give your human agents the AI advantage
Give full case histories, live sentiment, and approved replies for your agents across all your CX channels.
Eliminate the trade-off between
accurate and fast to deploy
Encore’s knowledge-first architecture is fast, governed, and easy to use.
Build on what your
business knows. Not what
a model guesses
Encore drafts your replies upfront and learns from each conversation, so every answer is retrieved, not generated.
Ingest Your Knowledge
Point it at your website, help center, PDFs, SharePoint and vital customer systems.
Structure Your Data
Your knowledge, traceable and governed.
Deliver Your Experience
Human-like interactions in any language.
Improve Your Knowledge
Automated monitoring & self-learning.
Auditable by design
Questions vary, answers can’t
Your CX team takes control
Plug into your contact center platform
and power any AI model
CCaaS
Omnichannel
900+ connectors
Top-15 US bank saves $2M and transforms digital adoption
10M+ customer questions a year, answered without a queue
Top-15 US bank saves $2M and transforms digital adoption
Compliance You Can Prove
Built for the industries
where accuracy is regulated.
Three steps to your first
verified resolution
Same-day preview
You give us one URL and one SME. We ingest, and you see your own content answering questions – today
Scoped pilot
One assistant, one use case, your success metrics – accuracy, deflection, first-contact resolution – measured in weeks
Rollout
Your SMEs expand assistants, languages, and business units themselves – with Elevate keeping every answer current
Your questions, resolved
Encore drafts your replies upfront and learns from each conversation, so every answer is retrieved, not generated.
What is an AI sales agent?
Generative AI produces confident wrong answers. In a regulated environment, that's a compliance event, not a service failure.
What can an AI sales agent resolve that a human team cannot handle at scale?
Generative AI produces confident wrong answers. In a regulated environment, that's a compliance event, not a service failure.
How accurate is Inbenta’s AI sales agent and how does it prevent hallucinations?
Generative AI produces confident wrong answers. In a regulated environment, that's a compliance event, not a service failure.