Diagram titled 'Let's Have A Real Conversation About AI Agents' showing a flow from Knowledge Engineering with novel data connection, to Programmed Intelligence using a multi-model agentic framework, to Enterprise AI Agents delivering real results, concluding that conversational AI is broken and calling for a real conversation.

Encore: The enterprise AI platform that has everyone talking

Inbenta’s Encore Platform reimagines conversational AI by combining the accuracy and governance enterprises need with the speed and intelligence modern customers expect — delivering in minutes what traditionally takes months.
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Diagram showing Inbenta Infrastructure with Encore Platform and Enterprise Infrastructure layers, including AI Agent Engine, Data Engine, and Data Sources with icons for KMS, Cloud, Databases, CRM, Website, ERP, HR, ITSM, and features like Data Control, Real-Time Accuracy, and Simply the Best.
breakout session
Tuesday, Oct 21 | 1:30 - 2:10 PM PT | Ironwood 2-3

What Customers Really Expect
& How to Deliver It

Today, every customer interaction is under a microscope, and businesses face a challenge: customer expectations are changing faster than they can keep up.

Behind the scenes, unseen gaps and silent frustrations are holding companies back from delivering the seamless, personalized experiences customers really want.

What if creating real customer value isn’t about adding more technology but about changing your approach?
Melissa Solis Image
Melissa Solis
CEO, Inbenta AI
Merlin Bise Image
Merlin Bise
CTO, Inbenta AI
breakout session
Wednesday, Oct 22 | 9:00 - 9:40 AM PT | Ironwood 7-8

Engineering Intelligence:
Why Structured Data is the Keystone of Agentic AI in Service

Agentic AI is both promising and challenging for businesses.

Simply feeding Large Language Models unstructured data isn’t enough to get reliable and scalable automation.

To build responsive, trustworthy AI agents means moving beyond basic pattern recognition and semantic ambiguity. It means engineering systems that can truly grasp context and apply powerful reasoning to every interaction.

This essential work begins with engineering intelligence.

Come and see us at booth 515

Want a deeper dive into our approach? Chat with our team. We’ve pulled together our two decades of real-world experience and woven it into a unique and modern framework. Oh, and did we mention our new platform won Inbenta the 2025 TSIA STAR Award for Digital Customer Success Innovator of the Year? Come learn how we deliver AI agents that actually work, giving you the measurable results you can depend on.
2025 WINNER badge from tsia STAR Awards with a gold trophy icon on a purple and blue gradient background.
GIVEAWAYS

Have a coffee on us!

Stop by booth 515 to explore the next generation of conversational AI, meet our team, and enter to win a range of awesome prizes. Whether you’re here for cutting-edge insights or just want to test your luck, we’ve got something for everyone.
Two Starbucks gift cards with green ribbons and bows on a white background.

Encore: The award-winning platform powering the future of AI

What sets an award-winning AI platform apart? Inbenta AI’s Encore just earned the 2025 TSIA STAR Award for its powerful design and real-world impact. Built for scale, performance, and transparency, Encore redefines how enterprises deploy AI. Want to know the secrets to its success? Download the full TSIA STAR Awards submission to discover the technology behind the win — from its core framework and integration strategy to the innovation criteria that impressed the judges. Explore the engineering excellence that makes Encore a new benchmark for enterprise AI success.
Download Encore's award submission
2025 WINNER badge for TSIA STAR Awards with a gold geometric star logo on a purple and blue gradient background.