Once the vision is clear, execution becomes the differentiator. This panel focuses on how organizations are translating AI ambition into practical workflows that teams actually adopt. Hear how leaders are redesigning processes, equipping employees with the right tools, and building confidence through clear operational guardrails. The conversation highlights how capability is developed through design, training, and continuous optimization — not just AI deployment.
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Panelists:

• Rachel Switchenko, VP, Customer Service & Underwriting — Plymouth Rock Assurance
• Vivek Goel, Chief AI Strategist — EMPWR by Wellness Connection
• Ankit Talwar, Product Management Director AI, Contact Center & Customer Experience — Dell
• Melissa Solis, Chief Executive Officer — Inbenta AI

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Moderator:

• Brooke Lynch, Divisional Director, Digital — Customer Management Practice

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