The agentic CX AI platform built for speed, accuracy, and governance.
CX leaders are under pressure to ship AI that actually works in production, not another pilot that hallucinates in front of an executive. Inbenta Encore is a governed, agentic AI platform engineered for 98%+ accuracy, full auditability, and the kind of knowledge-first architecture that holds up in regulated, high-stakes environments.
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Not every AI problem is an agentic AI problem. We help you tell the difference.
Should Your AI be Agentic? Why the Best AI Strategy Isn't One-Size-Fits-All
The smartest CX and application teams are asking a sharper question: which jobs should AI actually handle? Not every customer experience needs fully autonomous AI — and in regulated industries, full autonomy may be exactly the wrong move. Automation, generative AI, and agentic AI each solve different problems. This session is a practical guide for deciding which fits where, what production-ready actually looks like, and why governance is the factor most enterprise AI programs get wrong.
Speaker:
Merlin Bise, CTO of Inbenta AI, leads development of Inbenta's agentic AI platform, Encore. With over 20 years in technology leadership, Merlin co-founded GIACT Systems and previously served as Group Director, Head of Technology for Digital Identity & Fraud at the London Stock Exchange Group. His expertise spans fraud prevention, identity, and the engineering of AI systems built to hold up in regulated, high-stakes environments, exactly the lens application leaders need when deciding where agentic AI belongs in their tech stack.
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