Deflection isn't resolution. Your AI should resolve it the first time.
Every AI vendor on the Expo floor will show you a containment rate. But a bot that holds a conversation and then hands the customer to a live agent anyway hasn't resolved a thing. Inbenta Encore retrieves governed, verified answers rather than writing them at runtime, so customers get resolution and your live agents get the help they need. Come find us at booth #427, October 7–9.
Can't meet in person? Request a virtual demo or contact our sales team to learn more.
Why contact center leaders choose Inbenta Encore
AI is Happening and We Get to Shape It: Your Next Steps as a Future-Proof Leader
AI is already reshaping what people in the contact center do all day: assisting agents in real time, surfacing the trends that expose service gaps, and automating routine inquiries.
To keep teams healthy and future-proof, leaders must absorb each transition while keeping the people doing the work steady and aligned.
This CCWomen Summit panel looks at how leaders can redefine roles and responsibilities, reassure employees concerned about their jobs, and position their departments as a source of business intelligence instead of a cost to be reduced.
Panelists:
- Andrea Ewing, CXO — Unbound
- Rannice Green, VP, Member and Customer Support — American Bankers Association
- Melissa Solis, Chief Executive Officer — Inbenta
Moderator:
- Nicole Kyle, Chief Product Officer — CMP
Ready to ship enterprise AI that delivers on its promise?
