The agentic CX AI platform built for contact center leaders who are tired of empty promises.
CCW attracts the people who run the hardest CX environments in the world. And they're tired of AI that performs in a demo but falls apart in production. Inbenta Encore is a governed, agentic AI platform engineered for +98% accuracy, full auditability, and a knowledge-first architecture that holds up in regulated, high-volume contact centers. Stop piloting. Start deploying.
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Not every AI problem is an agentic AI problem. We help you tell the difference.
CCWomen Summit | Closing the Technology Knowledge Gap for Women in Customer Contact
Customer contact organizations are increasingly shaped by AI, automation, and data-driven decision-making. As these tools become central to operations, gaps in technology knowledge can limit how women in customer contact roles participate in decisions, influence outcomes, and advance into more technical and strategic positions.
This session examines how the technology knowledge gap shows up in day-to-day customer contact environments, from underutilized platforms to limited involvement in system decisions and transformation initiatives. Panelists will discuss how women leaders and emerging professionals are building confidence with technology, integrating learning into operational roles, and using tools more effectively to drive performance and customer outcomes.
The conversation will focus on practical approaches to strengthening capability, increasing adoption, and ensuring women in customer contact are positioned to lead in technology-enabled environments.
Leila Horejsi
Head of Customer Experience
Maven AGI
Brooke Lynch
Division Director, Digital
CMP
Melissa Solis
CEO
Inbenta
Latane Conant
Chief Marketing Officer
Parloa
Ready to ship enterprise AI that delivers on its promise?
