The CX AI platform built for speed, accuracy, and governance.
At CCW you'll hear a lot of promises about AI cutting service costs. But most solutions stall in the same place: the answer is written live, so it's slow, unverifiable, and nobody owns it. Encore does that work up front: governed answers, approved before the question is asked, retrieved at 98-99%+ accuracy. Come and test it in Amsterdam.
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Why contact center leaders choose Inbenta Encore
Is Your Chatbot Breaking EU Law? Find Out in 45 Minutes
August 2, 2026 changed the rules for AI in Europe, and December 2 marks the next key deadline. Yet the obligations fall on the people running customer-facing AI day to day, not on the legal team that reads the regulation.
In this 45-minute masterclass, Inbenta Chief Legal Officer Adam Rivera translates the EU AI Act into plain terms, then audits a working chatbot live.
Why you should attend:
- The deadline comes before your roadmap does. December 2 arrives long before most 2027 AI plans ship.
- Transparency is built, not written. A disclaimer under the chat window doesn't show anyone where an answer came from.
- Nobody owns the answer. Most organizations can't name the person accountable for what their AI tells a customer.
You'll leave with:
- A method for auditing your own assistant, demonstrated live on a real one.
- A map of where compliance gaps usually hide in a deployment that's already running.
- A model for ownership and oversight that works inside a service operation.
Speaker:
Adam Rivera leads legal and compliance at Inbenta. He spent more than twenty years in privacy and data governance before AI regulation reached the boardroom, leading a global privacy compliance team at DoorDash and serving as Head of Privacy, Americas at Refinitiv, now part of the London Stock Exchange Group. For the last three years, he has applied that work to conversational AI in production, which is a different problem from reading the regulation.
Ready to ship enterprise AI that delivers on its promise?
