As one of the leaders in SaaS based help desk and ticketing services, Zendesk Help Desk is among the most successful and trusted solution. With Zendesk’s Knowledge Base of support information, your customer’s needs and inquiries will be solved without a support ticket.
Inbenta is a leader of Natural Language and Semantic Search technologies. Providing Semantic search solutions for over six years, in multiple languages. Their technology allows your user to better leverage the Zendesk KB and help them search as they ‘mean’ and NOT in keywords.
With Inbenta Natural Language technology, you will prevent 65% or more of your incoming tickets to be actually sent, and your customers will get relevant answers to their questions, immediately by using their own language, instead of keywords.
Decrease 65% or more of incoming tickets you have to deal with by letting your customers find relevant answers to their questions as they type
Create new articles based on your user requests so you fill the gap between your knowledge base and your customer’s needs
No installation or programming knowledge required. You just need your Zendesk credentials to get started
Inbenta for Zendesk will show relevant answers as your customers type an e-mail and also Zendesk’s Search Box will be automatically replaced by Inbenta’s Natural Language Search box
Thanks to Inbenta’s dashboard and Semantic Clustering, learn which new content you need based on your user’s requests
This 4-minute video will video will guide you through the process of setting up Inbenta for your Zendesk Help Desk enviroment