The open ticket evolution for social media messages
We’ve integrated our semantic search engine with the world’s most widely-used social network platforms. Together with NLP and predefined responses, you’ll be able to seamlessly manage the large volume of messages from Facebook, Google, Twitter, YouTube, online forums and consumer sites, and them into sources for reaching out to more customers in their shopping journey.
Keep track of the hot topics your customers talk about
Built-in semantic clustering extracts hundreds of thousands of related comments and groups them by meaning, so you’ll always know what’s happening across your entire social media landscape. In particular, the clusters focus on the quality of customer service, the performance of your delivery system, product and service prices and feedback from your marketing campaigns.
Inbenta analyses each item, daily
We can send you email alerts with statistics on evolution, volume, and message sentiment (positive, neutral, negative) from any social connector you are using. What better way to quickly and effectively analyse and process social media messages and improve customer service.