Break records in support ticket resolution
Inbenta’s Auto Response feature uses auto-scripted messages to respond to those repetitious questions which are often the reason for the majority of support ticket traffic. From now on, your live agents will be able to locate and send these messages to your customers long before call volume becomes out of control and unmanageable. Get ready to shatter your support ticket turnaround times.
Get answers that are intelligent and personalised
Through NLP in the auto responses, we’re able to match customer questions to your most relevant and fresh content which best answers the bulk tickets. The days of agents sending the wrong info and customers waiting 24 hours or more for a response are over.