Customers get results instantly with autocomplete
Based on keystrokes, autocomplete pulls results from your knowledge base when partial words are entered into the search box. This feature of Inbenta Enterprise Search uses artificial intelligence (AI) and natural language processing (NLP) to intuitively anticipate and better understand potential answers with each keystroke, ultimately enhancing your website’s ability to know what your community is looking for.
More deflection, fewer tickets, happy communities
Immediate answers at user’s fingertips mean fewer support ticket submissions and higher deflection rates. In fact, we’ve seen autocomplete power 8% to 12% of the total clicks in search results, which tells us it can feed the hungry appetite of an engaged audience.