Service Cloud Integration

Integration for Salesforce Service Cloud

Integration for Salesforce Service Cloud with Inbenta makes customer search a piece of cake. Every time your users ask a question, Inbenta NLP with Machine Learning returns results that make sense, because it understands the meaning behind what’s typed.

Service Cloud Integration
4 reasons to say yes.


Natural Language Processing

Our AI-fueled NLP understands the human meaning behind search words in Salesforce Service Cloud.


Boosts Your Knowledge Base

This powerful integration will refine your existing knowledge base and strengthen it like never before.


Self-Service Rates Skyrocket

With Salesforce Service Cloud integrated by Inbenta, your customers will enjoy an industry-leading self-service rate of over 90%.


Backstage Analytics

Our robust solution augments Salesforce Service Cloud analytics by monitoring and measuring a broad range of data in real time.


Give your customers what they’re looking for

Integrate Salesforce Service Cloud with Inbenta to optimise your knowledge base and refine your FAQs. Thanks to semantic search, both will be more powerful than ever and tailored to your customers. For them, it means the right answers to every query, every time they visit and shop on your website.

Watch your self-service rates rise and your ticket deflections drop.

One of many things that set us apart is a self-service rate of more than 90%, unheard of in the industry. Combine that with less call deflections and a much lower ticket deflection rate — 65% or more — and it’s no wonder our customers enjoy 99% retention. Talk about supercharging your Salesforce Service Cloud integration.