Transforming Customer Service Outcomes in Banking with AI Automation

How Banks Can Leverage AI to Improve Self-Service, NPS and Customer Experience at Scale

When customers think about their banking relationships, what do they prioritize? It turn out quality customer service ranks higher than most other priorities, including branch locations or sign-up bonuses.

AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience. It also presents a new way for banks to stand out as differentiation between banks and banking services becomes increasingly difficult. 

In this white paper, you’ll learn the most effective use cases of AI to improve banking relationships at scale while maintaining compliance. You’ll also read how two banks were able to leverage AI automation to transform their customer service outcomes. 

Complete the form to access the whitepaper.

Explore the following topics:


By submitting this form, you agree to your personal data being shared within Inbenta for the purpose of receiving email communications about events, resources, products, and/or services. For more information on how Inbenta uses your data, see our Privacy Policy.