As an additional feature for clients that use Inbenta’s ticketing and chat solutions, they will be able to add a survey for the end user to provide feedback about the ‘human help’ experience. Our customers having virtual assistant solutions are able to have user ratings information about the complete ‘help center experience.’ So this rating goes beyond a particular FAQ rating of “Was this information helpful?”
Inbenta surveys can also be used as a stand-alone product, to implement massive feedback collecting processes.
This tool is great for rating:
- The user experience after a Virtual Assistant conversation
- The user experience after a chat conversation with a human agent
How it Works
Creating your own survey in the sytle that you choose is easy to do in our backend dashboard called Backstage.
There are many different styles of surveys and answering options to choose from.
Inbenta Surveys have unique URLs so you can use surveys on your website, in emails, in your support tickets and even on social media. Before publishing a survey, you can see a live preview to make sure everything is correct.
Once a survey is live, our clients can check real-time analytics as well as export all data into a .csv file.
It is very easy to incorporate surveys into your user experience.
Surveys are an incredibly powerful tool that has been very popular with our clients.