Customer support agents love resolving support emails as fast as possible. A customer support center might have hundreds or thousands of almost ready-to-use answers for incoming tickets. These answers are often referred as “canned responses”. Often, the challenge for agents, is to find the right canned response at the right time, especially when the number of canned responses increases. Other canned response might not be useful in a website, due to missing information or cumbersome manual actions that must be undertaken by agents which can slow down workflow.
Turn fast answers into immediate resolutions with Canned Responses powered by Natural Language technology. The “Canned Responses” at Inbenta system allows agents the ability to find standard answers easily for the ticketing system searching with Natural Language technology. Make your Knowledge Base flexible with our Canned Response feature, offer up-to-date answers from the FAQs which stays current with website content. Create a portal where both agents and customers can access the Knowledge Base and leverage on the FAQs but have answers customized to their specific needs.