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The Problem with basic Search Engines
Old search engines do not understand people’s natural language. If you have a lot of redundant email traffic it’s because people are struggling to find answers. When this happens customer support gets bombarded with common questions. If your support center operates on an older search engine your agents too will struggle to find answers to common and more challenging support issues.
Semantic Search is the Solution
The Semantic Search Engine understands people with accurate answers. Designed to be integrated quickly, it’s deployable on most enterprise architectures ensuring service, quality, and scalability. The Natural Language Technology cuts down on response times and decreases the amount of support email traffic. Built with instant service in mind the intelligent adaptive learning technology reduces the amount of common questions agents answer which decreases customer support costs and increases Help Desk productivity.
Instant Customer Service Customized to Best Serve Your Company’s Needs
Semantic Search for Self Service
Offer Support to Agents