Mindbody wanted to super-charge their Zendesk support for customers as well as Get Satisfaction for their online comunitty. Below, Stacey Potts, Knowledge Base & Community Forum Manager describes her experience with Inbenta.
“We chose Inbenta because we were in need of federated search that used natural language searching. We use Zendesk for our knowledge base and Get Satisfaction for our community forum. Our clients were struggling with finding our resources because they had to search two separate sites.”
“Inbenta solved our issue by taking both resources and displaying the search results together. Within the first week of implementing federated search the number of users and visits to our community forum increased by more than 100%. After one month we saw YOY visit growth to our community of over 500%.”
“The team is knowledgeable, creative, and eager to make the system work for us. They helped us design the search result page and worked with us as we tried out different views so that we could get the best user experience for our customers.”
What It Looks Like: