GIO uses Inbenta’s patented AI SaaS technology to understand the meaning of their customer’s online questions without the help of a live agent. As an Insurance company, many of the questions GIO receives are of a personal or urgent matter, and they wanted to ensure their customers were receiving attention as soon as they wanted it. With Inbenta’s Natural Language Processing and intelligent Lexicon, GIO is able to answer customers quickly and easily. This also helps reduce incoming calls to their call-center and customer support tickets. This reduces GIO’s customer support spend while greatly increasing customer happiness and brand affinity.