FOX SPORTS PULSE offers a range of technology products and services for the sport, fitness and leisure industry in Australia and New Zealand. They support "Grassroots" and local sports teams. This includes administration, registration, and website software.
With more than 2.2 million active participants in FOX SPORTS PULSE’s database and more than 8.5 million user sessions each month, they wanted to make sure their Customer Support was top-notch. To achieve this, FOX SPORTS PULSE uses Inbenta to provide accurate search results to user questions through the Inbenta app for Zendesk.
Our A.I.-Powered, Intelligent Search greatly enhances the Zendesk search function. By doing this, FOX SPORTS PULSE has been able to achieve an incredible self-service rate and deflect a large number of incoming calls to their call center and emails to their support teams.
Here’s what it looks like: