Grasshopper

Grasshopper was one of the first adopters of Inbenta's Semantic Search connected to Zendesk's Help Desk application.

Inbenta powers Grasshopper‘s « Support », « Knowledge Base » and « Submit a Request » web pages. In this configuration, Grasshopper Customers receive immediate and relevant answers to their questions, entered either in a search box or in an email form.

One week after being implemented, Inbenta produced a response rate of more than 93% and reduced by 22.9% the number of emails previously received by Grasshopper‘s Customer Service Department.