Politique de confidentialité

TRUSTe

Effective Date: November 17, 2021

Confidentiality and security are fundamental values ​​of INBENTA. This means that we are committed to guaranteeing the privacy of our clients’ personal data at all times, and to collecting only the information that we need, and nothing else.

In the sections below, you can find all the necessary information about our Privacy Policy with regards to the personal data we collect. 

Who is responsible for the processing of personal data?

The controller of the processing is Inbenta Holdings Inc. and the companies within. The Holdings Inc. group of companies is composed of:

  • Inbenta Holdings Inc. Branch in Spain
  • Inbenta Technologies, Inc.
  • Inbenta France SARL
  • Inbenta Brasil Consultoria E Tecnologia LTDA
  • Inbenta Chile SpA
  • Inbenta Northern Europe BV
  • Inbenta Japan LLC

The data is processed by our representative in Europe: 

  • Company name: Inbenta Holdings Inc. Branch in Spain
  • NIF: W4008344F
  • Address: Calle Aribau 64, Barcelona 08011, Spain
  • Contact: [email protected] 

With regards to the interpretation of the present policy,  the sharing of data between companies within the group is considered legitimate, insofar as the people responsible are part of a business group and may have a legitimate interest in transmitting personal data within the business group for internal administrative purposes, including processing of personal data of clients or employees.

Who watches over your data in INBENTA?

The Data Protection Officer of INBENTA, or DPO, is the guarantor of compliance with the data protection regulations within INBENTA.

You can contact the Data Protection Officer of INBENTA at the following address:

  • Email: [email protected] 
  • Postal mail: C/ Antoni Bell 2, 08174 Sant Cugat del Vallès (Barcelona), Spain

Who are the data subject groups?

The personal data collected and processed can come from the following data subjects:

  • People who provided us with their data in the different forms on the website to make inquiries or obtain information about our products and services.
  • People who requested communications about news, products, and services and/or promotions from INBENTA.
  • People who applied for a personalized demonstration or a free trial
  • People who sent an application to enter personnel selection processes.
  • Users of the INBENTA SaaS platform that we make available to our clients.

For what purposes and legitimacy do we use personal data?

At INBENTA, we process personal data to respond to requests for information, respond to your requests or provide contracted services.

This personal data is processed for the legitimate purposes listed below.

Response to requests for information or contact

At INBENTA, we use the contact details provided to respond to your requests and inquiries regarding products and services, either made using the form available on the websites or directed to the contact email addresses that are published.

Data processed:

  • Identification data: Name and surname
  • Contact information: Professional email
  • Location data: Country
  • Professional data: Company for which you work

Lawfulness of processing:

  • INBENTA’s legitimate interest for this data processing, taking into account the reasonable expectations of those interested in receiving a response to their contact requests.
  • Consent freely given by the data subject who submits their data using the form specifically provided for this purpose.

Sending communications through the newsletter

INBENTA processes the contact data provided to inform subscribers to the newsletters. This information can be about products, services, activities, news, and/or any promotion that may be of interest to them and related to INBENTA’s activity.

Data processed:

  • Identification data: Name and surname
  • Contact information: Professional email
  • Location data: Country
  • Professional data: Company for which you work

Lawfulness of processing:

  • Specific consent to subscribe to the newsletter that is requested from the data subject through the forms on the websites, without in any case the existence of this consent conditioning the provision of the main purpose of the form.
  • Consent is also considered to be expressly given in the case of sending data through the specific form where users can request subscription to the newsletter service.

Process applications to open selection processes 

INBENTA processes the personal data of the people who want to apply to the open selection processes at INBENTA, to validate these candidacies against the positions to which they apply.

Data processed:

  • Identification data: Name and surname
  • Contact information: Email address, telephone number
  • CV data: Professional experience, training, knowledge, skills and other information related to the requirements of the job.
  • Position to which you want to apply

Lawfulness of processing:

  • INBENTA’s legitimate interest to manage applications for open job positions and taking into account the reasonable expectations of those interested in participating in these processes.
  • Processing is necessary for the execution of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
  • Consent expressed by the data subjects when providing their data through the specific form for this purpose.

Request for personalized demonstrations

At INBENTA, we use the contact information provided by interested parties to schedule a personalized demonstration.

Data processed:

  • Contact information: Professional email
  • Location data: Country
  • Professional data: Company for which you work

Lawfulness of processing:

  • INBENTA’s legitimate interest in this data processing, taking into account the reasonable expectations of those interested in receiving a response to their request.
  • Consent freely given by the data subjects who submits their data using the form specifically provided for this purpose.

Request for a free trial

At INBENTA, we use the contact details provided by interested parties to provide a free trial of our products.

Data processed:

  • Identification data: Name and surname
  • Contact information: Telephone and professional email address
  • Location data: Country
  • Professional data: Company for which you work
  • Product of your interest

Lawfulness of processing:

  • INBENTA’s legitimate interest in this data processing, taking into account the reasonable expectations of those interested in receiving a response to their request.
  • Consent freely given by the data subjects who sends their data using the form specifically provided for this purpose

Content download request

At INBENTA, we use the contact information provided by interested parties so that they can download some of the content that we make available to users.

Data processed:

  • Contact details: Professional email address
  • Content of your interest

Lawfulness of processing:

  • INBENTA’s legitimate interest in this data processing, taking into account the reasonable expectations of those interested in receiving a response to their request.
  • Consent freely given by the data subjects who sends their data using the form specifically provided for this purpose

Chatbot conversations

At INBENTA, we offer a chatbot service to interact with website users who wish to obtain more information about our products and services.

Data processed:

  • Technical data of the connection, such as the IP
  • Personal information that could occasionally be contained in conversations.

Lawfulness of processing:

  • Legitimate interest of INBENTA for this data processing to offer a better experience to users.

Formalization, development, and execution of the service contract

The processing of the personal data of the contact persons of our clients is necessary for the conclusion of the contract between INBENTA and our clients, as well as for the maintenance, development, and execution of the contractual relationship.

Thus, INBENTA processes the personal data of our clients’ contact persons, among others, to manage the commercial and mercantile relationship with them. Within the framework of managing the quality of our services, INBENTA may also process your data to carry out statistical, quality, technical analysis studies, or satisfaction surveys.

Lawfulness of processing:

  • The execution of the service contract
  • INBENTA’s legitimate interest for said data processing, such as internal administrative purposes, or so that we can better meet your expectations and improve your degree of customer satisfaction. At INBENTA, we consider that you have a reasonable expectation that your data will be used so that we can improve products and services and you can enjoy a better customer experience.

Processing carried out on behalf of a controller for the provision of services provided to our clients

The provision of the services that INBENTA (the processor) provides to our clients (the controllers) implies the commission of processing of personal data that are under the responsibility of our clients, such as, but not limited to, the following:

  • Contact data and access credentials of the users of the platform
  • Personal data that circumstantially could be contained in the conversations between the client and its users.

INBENTA processes information as instructed by its clients, who are the data controllers, and has no direct relationship with the people whose personal data is processed. If you are a user of one of our clients, please contact them to obtain more information about their own privacy policy.

Lawfulness of processing:

  • The processing of this personal data is carried out in accordance with the stipulations established in our service contract and the contractual clauses (Data Processing Agreement – DPA) that bind us as a data processor on behalf of our customers.

Website visit analytics

INBENTA uses various techniques to collect information. These techniques can be used to obtain analytical data about visits to and browsing through the pages of our websites.

These analytics are supported by the use of external services that have their own privacy policy. It is important to note that, as indicated in their privacy policies, these companies can cross-check browsing data with their internal records in order to use them for ad personalization, even if they do not have a registered account for their services.

For more information consult the Cookies Policy.

Data processed:

  • Online identifiers, including identification cookies
  • Internet protocol (IP) addresses and device identifiers
  • Customer identifiers
  • Information contained in the HTTP headers of the requests sent through the internet such as the type of device, operating system and browser from which the pages are visited.
  • Information provided by the browser such as the preferred language, time zone, and others.
  • Navigation data on the website: pages visited

Lawfulness of processing:

  • INBENTA’s legitimate interest to obtain analytical information on the use of the website by visitors.
  • Consent

In addition to the above, INBENTA may carry out other processing of personal data, in which case the data subjects will receive the necessary information in relation to said processing. INBENTA will always request your consent when it is necessary.

How long does INBENTA keep the data?

In general, the data is kept for as long as necessary to fulfil the purpose for which the data was collected and determine the possible responsibilities that may arise from said purpose and from the processing of the data.

Among others, it implies that INBENTA keeps the personal data of the data subjects for the duration of their connection with us and, where appropriate, during the period that is necessary for the formulation, exercise or defense of potential claims, or to comply with the legal obligations determined by the applicable legislation.

In the case of the data of the candidates who send us their applications to the selection processes, the data remains at the disposal of INBENTA for a maximum period of six (6) months. However, the company may keep your name and surname and contact email for future collaborations without prejudice to the rights of erasure, objection and restriction of processing available to the data subject. Once this period is expired, INBENTA undertakes to cease the processing of all personal data, destroy, or block them as far as possible for the purpose for which they were kept.

Who does Inbenta communicate your data to?

Your personal data is not transferred to third parties, unless doing so is necessary to respond to your request, we are required by law, or the data subject has given us their consent.

We may also communicate data to companies that provide us services which are necessary for the ordinary and administrative activity of the company as processors, within the framework of the provision of services such as, but not limited to, providers of email services, web service hosting, server hosting, SaaS application services, cloud file archiving and others.

INBENTA may also make assignments or communications of personal data to meet its obligations with public authorities in the cases that are required in accordance with the legislation in force at all times and, where appropriate, if required by other public bodies in compliance with national security, public order or law enforcement requirements, as long as these requests are endorsed by the judicial bodies under the jurisdiction in which INBENTA operates.

As controllers, we may share data among Inbenta affiliates, based on legitimate corporate interest. International transfers among Inbenta affiliates is covered by the guarantee provided by our Standard Contractual Clauses (SCC).

How are international transfers treated?

The provision of these services may involve the processing of personal data by companies located in countries outside the European Economic Area (international data transfers). However, it will only be done with countries that offer an adequate level of protection or have made available to us Standard Contractual Clauses (SCC) in accordance with the decision of the European Commission to Data transfers from controllers in the EU to processors established outside the EU.

Compliance with the EU-US Privacy Shield

Inbenta Technologies Inc. (and its parent/subsidiary companies, Inbenta Holdings Inc, Inbenta Holdings Inc Branch in Spain, Inbenta France SARL, Inbenta Brasil Consultoria E Tecnologia LTDA, Inbenta Chile, SpA, Inbenta Northern Europe BV, Inbenta Japan LLC) participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Inbenta Technologies Inc. is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. To view our certification, visit this page.

Inbenta Technologies Inc. is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Inbenta Technologies Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Inbenta Technologies Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission and/or the U.S. Department of Transportation. In certain situations, Inbenta Technologies Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

People from the European Union with inquiries or complaints about the Privacy Shield should first contact Inbenta Technologies, Inc.: 

  • By email: [email protected] 
  • By post mail: 440 N. Wolfe Rd., Suite W008, Sunnyvale, CA 94085 (USA)

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) here. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.