The goal for Skyscanner was to give their community better FAQ search results before a purchase was made. Within a few weeks, Inbenta migrated Skyscanner’s existing FAQs, using our Knowledge Base Spider. Now, when customers have a question, the results that are presented are far more relevant. Within only a couple weeks, Skyscanner is seeing a great increase in their Self-Service numbers.

Languages Skyscanner Uses With Inbenta:

English, Japanese, Korean and Chinese.

Here is what it looks like:

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