Masterclass: Customer Excellence in Digital Communication
Make sure that your customers never experience a closed door to your service center again! In this webinar, you will get the best practices to communicate with them as optimally and efficiently as possible.
After this session, every module will be properly connected to each other and multichannel usable, ready to be deployed on your own website!
In this exhaustive 3-hour-masterclass, you will learn:
- How to use Symbolic AI in a conversational environment
- How to create a communication chain connecting a Chatbot with additional sources of content (such as your website)
- How to introduce a human touch in the mix, with a seamless escalation to livechat agents