Customer Self-Service in a Digital World

This free webinar focuses on the evolving trends of customers self-service and takes a look at common customer support implementations and how they can be easily upgraded to improve self-service rates.

You will learn different benefits of self-service options and what it takes for each to be deployed.

In this free and live webinar, we cover:

• Industry trends and best practices
• Agent-based support vs. self-service
• Knowledge Browsing and Keyword Search
• Conversational Search and Support
• Real-life examples of NLP Search and Chatbots